Job Title: Electricity Customer Service Representative

Job summary:

 Customer Service Representative is responsible for customer enrollments and inquiries as well as overseeing the full cycle of a customer beginning with enrollment and ending with account collections. Some general accounting will be required. In addiition, a willingness to cross train in other departments is needed.

Job duties:

1. Customer Inquiries/Phone and written

2. Receive Customer Payments

3. Mailings

4. Maintain department spreadsheet & database

5. Prepare management reports

Additional responsibilities:

1. Assists with projects as needed.

2. Other duties as assigned.

 Job specification:

Computer II

Analytical II

Confidentiality requirement

Project management

Education I

Interaction:

 Requires regular interaction with executive staff, sales manager, heating oil managers and bookkeepers, CNB Accounts Receivable, CNB Accounts payable and Electricity customers.