Location: Dallas. Tx, US

ID: 119566 ** Export Customer Service Representative (Dallas, TX)**

CMA CGM Group, founded by Jacques R. Saad, is a leading worldwide shipping & logistics group. Now headed by Rodolphe Saad, CMA CGM reinvents transport and logistics in order to offer an integrated maritime, port and land service that exceeds its customers' expectations.

Present in over 160 countries through 755 offices, 750 warehouses, equipped with a young and diverse fleet of 511 vessels, CMA CGM serves 420 of the world's 521 commercial ports and operates on more then 200 shipping lines. The group currently employs 110,000 people worldwide, including nearly 2,400 in Marseille, in its headquarters in Marseilles.

***Position Summary:***

This position receives incoming phone calls and customer driven email requests related to export bookings and documentation. The representative performs research on complex issues and provides information related to export shipments. Requires associates who are passionate about customers, possess exceptional communication skills and ability to generate innovative solutions to problems.

***Duties and Responsibilities:***

* Answers incoming emails and calls from customers and supporting them with requested info and/or problem resolution within SLA.

* Follow up on all NOVA pending cases daily, and cases reopened by customers.

* Miscellaneous related duties or projects as assigned.

***Education and Skillsets:***

* High School Diploma or GED required.

* Associates Degree preferred.

* One to two years of general business experience preferred.

* Excellent presentation, written communication, and interpersonal skills

* Active Listener

* Computer Skills (Word / Outlook / Lara)

* Problem Solving Skills

* Ability to drive change by leveraging technology

* Ability to provide proactive resolutions

* Demonstrate a mindset that recognizes the importance and sensitivity of our customers

CMA CGM (America) LLC is committed to equal employment opportunity for all qualified persons without regard to race, color, religion, sex, national origin, pregnancy, age, sexual orientation, marital status, gender identity, veteran status, disability, or any other legally protected classification.

**Nearest Major Market:** Dallas

**Nearest Secondary Market:** Fort Worth