A Supervisor will develop professional skills that will contribute to the financial growth of the company. He or she will be responsible to support the goals of the company and the individual store. A keyholder is expected to deliver on the company’s customer service expectations, operational and loss prevention procedures, and people development process. They will assist managers with their responsibilities in order to meet the standards and expectations of their roles, which may include merchandising, inventory or employee experience related functions.

Responsibilities

Store Experience

• Protect the customer experience in all areas
• Ensure daily monitoring and execution of back of house functions
• Provide a friendly and welcoming environment
• Maintain a professional appearance consistent with established dress code and image guidelines
• Maximize store productivity at all opportunities, including supporting the sales floor and visual merchandising execution
• Assist in conflict resolution
• Communicate product and inventory related information as needed
• Achieve goals and expectations

People

• Support management team with training new associates on stockroom standards and support roles on sales floor
• Supervise in different areas and provide direct supervision for an abbreviated period of time in the absence of another manager
• Supervise and develop stock associates as necessary

Operational Standards

• Responsible for all opening/closing procedures as needed of the store on all designated shifts as per the store hours of operation
• Ensure strict compliance and adhering to the application of policies and procedure
• Key Holders will be able to process returns
• Assists the Management Team with inventory preparations and participate in the actual Inventory
• Ensure operational integrity & asset protection compliance in day to day operations & practices

Visual Presentation/Store Maintenance

• Actively participate in all merchandising activities including, but not limited to: daily stock maintenance and order, stock receiving and processing, product transfers, maintaining sales floor standards, and flips
• Be knowledgeable of the store's merchandise, back of house and front of house layout

Skills and Requirements

• Must have a minimum of 1-2 years of retail experience
• Excellent interpersonal skills supporting a team environment
• Strong English communication - verbal and written / Multilingual is a plus
• Excellent time management/project skills
• Strong planning and organizational skills with a sense of priority for deadlines and attention to detail
• Ability to recognize and react to changing work demands
• Comfortable and confident in making effective autonomous (and group) decisions in a timely manner
• Goal oriented: ability to stay focused on creating winning results
• Dedicated to high levels of Customer Service and Sales Productivity
• On the job special projects that have developed depth of related experience an asset

Physical Demands:

• Hours/days of work can be varied due to the demands of the business
• Must be able to work shift standing and walking and able to lift approx. 20 lbs.
• Must be able to pack, unpack and move stock when supporting in receiving / stocking store functions.