Club Monaco is an international men's and women's lifestyle brand with a distinctly urban casual point of view, best defined as a play of opposites: mixing vintage with new, hard with soft and eclecticism with minimalism. Each season, Club Monaco offers customers must have fashion and key pieces that together are the foundation of a modern wardrobe.
Overview
A Supervisor will develop professional skills that will contribute to the financial growth of the company. He or she will be responsible to support the goals of the company and the individual store. A keyholder is expected to deliver on the company's customer service expectations, operational and loss prevention procedures, and people development process. They will assist managers with their responsibilities in order to meet the standards and expectations of their roles, which may include merchandising, inventory or employee experience related functions.
Responsibilities
Store Experience

• Protect the customer experience in all areas
• Ensure daily monitoring and execution of back of house functions
• Provide a friendly and welcoming environment
• Maintain a professional appearance consistent with established dress code and image guidelines
• Maximize store productivity at all opportunities, including supporting the sales floor and visual merchandising execution
• Communicate product and inventory related information as needed
• Maintain cleanliness of all areas of the store
• Achieve goals and expectations

People

• Support management team on stockroom standards and support roles on sales floor
• Flex to support different portions of the store as needed
• Work with other team members and maintain professionalism

Operational Standards

• Responsible for all opening/closing procedures as needed of the store on all designated shifts as per the store hours of operation
• Ensure strict compliance and adhering to the application of policies and procedure
• Assists the Management Team with inventory preparations and participate in the actual Inventory
• Ensure operational integrity & asset protection compliance in day to day operations & practices
• Process incoming shipments according to productivity goals per company standard
• Organize stockroom and maintain standards

Visual Presentation/Store Maintenance

• Actively participate in all merchandising activities including, but not limited to: daily stock maintenance and order, stock receiving and processing, product transfers, maintaining sales floor standards, and flips
• Be knowledgeable of the store's merchandise, back of house and front of house layout
• Assist in monitoring replenishment of sales floor during and outside of business hours
• Audit markdown compliance in FOH and BOH

Skills and Requirements

• Must have a minimum of 1-2 years of retail experience
• Excellent interpersonal skills supporting a team environment
• Strong English communication - verbal and written / Multilingual is a plus
• Excellent time management/project skills
• Strong planning and organizational skills with a sense of priority for deadlines and attention to detail
• Ability to recognize and react to changing work demands
• Comfortable and confident in making effective autonomous (and group) decisions in a timely manner
• Goal oriented: ability to stay focused on creating winning results
• Dedicated to high levels of Customer Service and Sales Productivity
• On the job special projects that have developed depth of related experience an asset

Physical Demands:

• Hours/days of work can be varied due to the demands of the business
• Must be able to work shift standing and walking and able to lift approx. 20 lbs.
• Must be able to pack, unpack and move stock when supporting in receiving / stocking store functions.