Description

Climb is headquartered in Nashville, TN with 4 total locations: Nashville, TN (2), Murfreesboro, TN (1) and Bentonville, AR (1). We value a healthy work/life balance that encourages our employees to pursue personal endeavors while displaying a strong commitment to our mission, To be a catalyst for community through personal transformation and vision, Connect People Movement. Weekend and evening shifts are a requirement for this position.

Curate Culture

• Emulate a thorough understanding of Climb’s Mission and how it applies to the customer's journey

• Dedication to customer service, organization, and risk management daily in an effort to enact Climb’s Vision

• Strong teamwork and communication skills

• Use of the AMGA belay technique at all times

• Perform, train, and emulate all guide responsibilities

• Understand and perform all duties, responsibilities within the role of senior guide

• Open and close the gym facility

• Track progress and development via weekly KPI reports

• Dress according to staff attire standards

Qualifications

Details Matter

Trainer

• Perform and train all guide, event, and party responsibilities and proficiencies

• Identify, delegate, and check accomplishment of cleaning and upkeep of the facility

• Consult on hiring / firing guides and managing job postings and interviews

• Develop guide schedules and submits for approval

• Facilitate all new hire day-one onboarding

Groups

• Collaborate closely with GM to manage groups

• Manage, plan, and execute quarterly community nights

• Coordinate with involved departments for larger events

• Develop relationships with local businesses: building “benefit” accounts

• Manage donation requests and community outreach

• Supervise scheduling and event calendar staffing

• Manage the event calendar and oversee bookings

• Direct group and party inquiries, conferring with management on special case events

• Work as staff for groups and parties

• Communicate details to the bookee/participants before event

• Create Events This Weekend email weekly

• Input participant rosters

• Inventory and reorder party supplies

Retail

• Upload packing slips and purchase orders to the drive after restocking items in RGP

• Enter shipments into RGP inventory after reviewing the packing slip and comparing it to the purchase order

• Assist the buyer with updating min/max and unit costs in RGP and MSRP pricing

• Update buyer with a weekly email summarizing that week’s shipments

• Execute inventory counts

• Prepare and place janitorial/office supply orders concession orders

• Monitor concession expiration dates

• Communicate with GM for upcoming events, department needs, etc

• Maintain the aesthetics of the retail area and product placement

Members

• Process cancellations and freeze requests

• Resolve and process member past due balances

• Address customers needs based upon Climb policies

• Actively make calls and emails

• Coordinate with Head Coach and take lead on Youth Team memberships

• Assist with partnerships and community development

Certifications Approvals

• Maintain a valid Climb Lead Approval as a Tester

• Valid CPR/First Aid certification

Scheduling Compensation

• Weekend availability is a MUST

• Pay based upon experience

• Gym Membership

• Industry Discounts

Climb is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status or marital status.