Company Description

ClientSolv Technologies is an IT solution firm with over a decade of experience serving Fortune 1000 companies, public sector and small to medium sized companies. ClientSolv Technologies is a woman-owned and operated company that is certified as a WMBE, 8a firm by the Federal government's Small Business Administration.

Job Description

As a member of the Emergency Services team, the Sr. Program Manager leads the planning, implementation, and delivery of 9-1-1 Services for assigned customers. The ideal candidate understands the complexity and critical nature of 9-1-1 call and data delivery and can lead cross-functional teams through implementation and ongoing support of 9-1-1 solutions for our customers. He/she should be self-motivated, and technically astute; but with keen insight into human behavior and motivational forces. We are looking for someone who can interface equally effectively with carriers, public safety authorities, highly technical, and non-technical personnel. This job involves leadership in the implementation and delivery of solutions that modernize emergency communications and save lives.

Essential Functions:

• Lead the successful implementation, delivery, and ongoing support of 9-1-1 services for assigned customers in accordance with the scope and objectives documented in the customer’s statement of work. Effectively coordinate with the client and internal cross-functional resources while managing expectations, delivery scope, approach, timelines, risks, and resources.
• Collaborate on project plans, drive on-time delivery, identify and communicate risks and risk mitigation strategies, and facilitate appropriate solutions.
• Develop strong customer relationships and interface with customers on all aspects of their emergency services solutions.
• Track customer-specific program metrics and analyze delivery performance and key business performance indicators.
• Prepare and present program status to stakeholders, leadership, and external customers.
  Collaborate with other departments to integrate with existing business systems and processes. Identify, design, develop/improve, and execute processes, goals, and solutions to ensure implementation excellence and optimal customer experience. 
• This position will have rotational on-call support responsibility for customer communication in the case of critical 9-1-1 solution incidents. 

Position Requirements:

• Degree in Network Engineering, Software Engineering, Telecommunications, Business, or the equivalent
• 5 years program/project management
• Current PMP certificaton
• 7 years’ experience leading cross-functional teams
• 3 years’ experience in 9-1-1 routing solutions and services (wireline, VoIP, Wireless, and/or NG911)
• Strong project management skill and orientation
• Strong written, verbal, and customer account management skills
• in communicating issues, impacts, and corrective actions on programs to internal and external representatives
• Ability to understand and communicate both technical and business information

Preferred Qualifications:

• Strong understanding of telecom networks
• Technical understanding of Next Generation 9-1-1 solutions and operations
• Technical understanding of VoIP and Wireless 9-1-1 solutions and operations

Additional Information

Full time Perm position