Description

The Member Concierge role acts as a liaison between Client Giant team members, clients/ members, and vendor fulfillment partners. They handle and resolve client queries, train other client services staff, take the initiative to resolve client issues and maintain satisfactory relationships with existing clients. They are responsible for ensuring that clients remain happy and satisfied with the service being provided.

Requirements

The requirements of this position includes:

• Handle the Live Chat Support M-F 8am-5pm, or as determined by manager • Tend to customer service-related needs/solutions via email/phone call • Provide exceptional customer service to clients on a daily basis, to include but not limited to live chat support, responding to client emails & calls, and customer service related solutions as needed. 
• Coach the member on all services, features, functionality, and activities that may lead to greater success. This includes, but is not limited to cross-selling and upselling to existing account holders. 
• Provide creative problem-solving solutions for challenges with clients as needed. 
• Reasonable Accommodations: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.