Our teammates are at the core of what we believe in: People, Collaboration, Learning, and Excellence (PeopleCLE). We look to hire individuals who are committed to our purpose of uniting and inspiring our city through the power of team. Our mission is to win the World Series while creating a compelling fan experience. If you believe you possess these important traits, please consider a career with the Cleveland Guardians.

The Guardians are looking for service minded teammates, who are committed to working together to help us create amazing memories for fans, each other and all visitors to Progressive Field.

PRIMARY PURPOSE: Provide all guests to Progressive Field a safe, pleasant, and comfortable environment and create positive memorable experiences through exceptional customer service. Must be an active City of Cleveland Police Officer.

RESPONSIBILITIES & DUTIES:

• Provide a visible law enforcement presence in the ballpark
• Support Gameday Security staff in the enforcement of Progressive Field policies and procedures
• Affect arrests and/or issue citations, if necessary
• Communicate appropriately with Cleveland Guardians Security team leadership regarding any incidents while on-duty at Progressive Field
• Maintain a safe and friendly environment for fans, visitors, and staff at Progressive Field
• Provide exceptional customer service and proactively seek out opportunities to engage, welcome, direct, answer questions, and resolve complaints from all guests at Progressive Field
• Provide overt security at all entrance and exit gates at the Ballpark, dugouts, bullpens, team shops, and restricted areas of the facility
• Secure various restricted locations and prohibited access to unauthorized individuals
• Demonstrate a professional demeanor at all times
• Greet guests appropriately as they enter and leave the venue
• Provide crowd management and assist with crowd movement as necessary
• Respond calmly and professionally in the event of any conflict, medical situation, or other incident, and complete the appropriate reports
• Report to work by assigned time and attend all pre-event briefings and meetings
• Properly inform the Cleveland Guardians Law Enforcement Liaison of all potential work conflicts, including but not limited to absences, emergencies, and needed schedule alterations
• All other duties and responsibilities as assigned

ROLE REQUIREMENTS:

• Must be a current certified police officer employed with the Cleveland Police Department
• Must be in current good standing with the Cleveland Police Department (not on leave or suspension)
• Must be able to work a minimum of 15 games during the baseball season

ORGANIZATIONAL REQUIREMENTS:

• Reads, speaks, comprehends, and communicates English effectively in all communications. 
• Represents the Cleveland Guardians in a positive fashion to all business partners and the general public. 
• Ability to develop and maintain successful working relationships with members of the Front Office. 
• Ability to act according to the organizational values and service excellence at all times. 
• Ability to work with diverse populations and have a demonstrated commitment to social justice. 
• Ability to walk, sit or stand for an entire shift. 
• Ability to work extended days and hours, including holidays and weekends. 
• Ability to move throughout all areas and levels of the Ballpark. 
• Ability to work in a diverse and changing environment. 
• Occasional physical activity such as lifting and carrying boxes up to 25 lbs.

The Cleveland Guardians are committed to developing and maintaining an environment that embraces all forms of diversity to enrich our core values, enhance our competitive position, strengthen our impact within our community, and foster a greater sense of belonging for our employees.

In this spirit, we know studies have shown that people from historically underserved groups - including women and people of color - are less likely to apply for jobs unless they believe they meet every one of the qualifications as described in a job description. We are most interested in finding the best candidate for the job and understand that candidate may bring certain skills and experiences to the role that are not listed above, but that would add tremendous value to our organization. We would encourage you to apply, even if you don’t believe you meet every one of our qualifications described.