Description

Aesthetics Call Center Patient Service Representative

A Contact Center Associate is a key administrative role within the Aesthetics Department. The CCA is responsible for answering calls, scheduling, and ensuring the flow of provider’s schedules.

Essential Functions and Responsibilities

• Answer all incoming calls for the 3 Aesthetics offices
• Input and maintain accurate and up-to-date patient records, including demographic information.
• Schedule appropriate appointment type with the appropriate provider
• Respond to online scheduling requests and patient questions via MDProspects
• Block providers’ schedules for PTO/ rep meetings / events / etc.
• Serve as an advocate for patients, addressing their concerns and ensuring their needs are met
• Resolve issues related to appointments, billing, and other patient concerns in a timely manner
• Assist front desk with scanning documents.
• Maintain patient confidentiality in accordance with healthcare privacy laws (e.g., HIPAA)

Requirements

Minimal Qualifications

• A high school diploma or equivalent is required. Some positions may prefer additional training.
• Skills and Abilities
• Strong interpersonal skills and customer service skills to interact with patients in a professional and empathetic manner.
• Clear and effective communication, both verbal and written, is essential for interacting with patients and colleagues.
• Ability to manage multiple tasks, prioritize responsibilities, and stay organized in a fast-paced environment.
• Proficiency in using computer systems, including electronic health record (EHR) software and appointment scheduling systems.
• Accurate data entry and attention to detail to ensure the integrity of patient records and billing information.
• Ability to handle conflicts or difficult situations with patients and address them professionally.
• Basic knowledge of medical terminology is beneficial for accurately communicating with healthcare professionals and patients.

Physical Requirements

• May need to sit for extended periods and use a computer and telephone extensively. This may involve using a computer and telephone for extended periods.
• Visual Requirements: Good vision is important for reading information on computer screens, documents, and customer information.
• Hearing: Adequate hearing is essential for understanding customer inquiries and conversations.
• Repetitive Movements: Typing, clicking a mouse, and using a headset are common repetitive movements.
• May need to go up and down stairs.
• Lifting required up to 30 pounds.