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Director of Engineering, Members
CLEAR New York, NY
$171k-208k (estimate)
Full Time | IT Outsourcing & Consulting 2 Months Ago
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CLEAR is Hiring a Director of Engineering, Members Near New York, NY

As the Director of our Members Engineering group, you will lead the team that delivers delightful frictionless consumer experiences to our CLEAR customers. You will oversee membership and support experiences, subscription and payment platforms, and biometrics which power the magic of CLEAR. You will define strategy and provide hands-on leadership for the critical work streams within these areas. You will establish mechanisms for ensuring high-quality technical decisions, grow a team of strong leaders, and foster a high-performing organization. You will partner closely with Product, Security, and Engineering Leadership, ensuring we are building security and compliance into every aspect of our platform.


What you'll do:

  • Define the strategy and roadmap for the technical platforms which power CLEAR 
  • Lead a group of Engineering Managers and Staff level Engineers, focusing on their career development and performance
  • Work with Product, Security, and Engineering leadership to ensure strategic alignment
  • Partner with our CRM, payments, and billing integration vendors to ensure cost-effective and optimized solutions
  • Drive Engineering and Operational Excellence across the organization, defining the engineering bar

What you're great at:

  • Leading consumer and platform engineering teams, managing managers, and leading organizations of 20
  • Driving large-scale platform initiatives, including large-scale vendor migrations
  • Defining high-leverage solutions to raise the engineering excellence bar
  • Building and maintaining a high-performance culture
  • Owning initiatives, outcomes, and results

How You'll be Rewarded:

At CLEAR we help YOU move forward - because when you’re at your best, we’re at our best. You’ll work with talented team members who are motivated by our mission of making experiences safer and easier. Our hybrid work environment provides flexibility. In our offices, you’ll enjoy benefits like meals and snacks. We invest in your well-being and learning & development with our stipend and reimbursement programs. 

We offer holistic total rewards, including comprehensive healthcare plans, family building benefits (fertility and adoption/surrogacy support), flexible time off, free OneMedical memberships for you and your dependents, and a 401(k) retirement plan with employer match. The base salary range for this role is $230,000 - $270,000, depending on levels of skills and experience.

The base salary range represents the low and high end of CLEAR’s salary range for this position. Salaries will vary depending on various factors which include, but are not limited to location, education, skills, experience and performance. The range listed is just one component of CLEAR’s total compensation package for employees and other rewards may include annual bonuses, commission, Restricted Stock Units

About CLEAR

Have you ever had that green-light feeling? When you hit every green light and the day just feels like magic. CLEAR's mission is to create frictionless experiences where every day has that feeling. With nearly 19 million passionate members and hundreds of partners around the world, CLEAR’s identity platform is transforming the way people live, work, and travel. Whether it’s at the airport, stadium, or right on your phone, CLEAR connects you to the things that make you, you - unlocking easier, more secure, and more seamless experiences - making them all feel like magic.

CLEAR provides reasonable accommodation to qualified individuals with disabilities or protected needs. Please let us know if you require a reasonable accommodation to apply for a job or perform your job. Examples of reasonable accommodation include, but are not limited to, time off, extra breaks, making a change to the application process or work procedures, policy exceptions, providing documents in an alternative format, live captioning or using a sign language interpreter, or using specialized equipment.

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Job Summary

JOB TYPE

Full Time

INDUSTRY

IT Outsourcing & Consulting

SALARY

$171k-208k (estimate)

POST DATE

02/08/2024

EXPIRATION DATE

03/29/2024

WEBSITE

clear-it.com

HEADQUARTERS

ANAHEIM, CA

SIZE

<25

FOUNDED

2011

CEO

MARK SHIPMAN

REVENUE

<$5M

INDUSTRY

IT Outsourcing & Consulting

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About CLEAR

Never Worry About Technology Again. Strategy We work with you to discover how technology can best be leveraged at your company. Develop A Vision As a customer we want to forge a real partnership with you. Many of our customers have been with us for over 10 years. We want to learn and understand your business. Learn how you operate - from initial order to the delivery of your product. We want to hear what is working for you and what is not - regardless of whether you think it is related to "Technology". We want to enable your business with products, services and solutions tailored specifically ...for your needs. Budgeting We are committed to understanding your budget and how Technology fits into the equation. When we promise predictability we are not just including the technology at the fingertips of your employees. We want predictability at your pocketbook also. Maintain Keeping a close eye on your technology 365/24/7 freeing you to concentrate on your business. Workstation Monitoring and Optimization We will perform weekly maintenance to the workstations in your organization. Service packs and updates that have previously been tested at our office will be deployed. Daily software audits will keep track of all software loaded on workstations. Server Monitoring and Optimization We will be monitoring all aspects of your servers around the clock. This allows us to anticipate possible issues with a small fix proactively as opposed to waiting until many of your users experience some type of downtime and reacting while your users twiddle their thumbs. Help Desk We provide unlimited help to all your users whether they have a simple e-mail question or a complex Excel computation. Your users can directly contact us via Web, Phone, E-Mail, Fax or Twitter. A real-time reporting system allows you the flexibility to check in on service incidents and resolutions. More
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