***CANDIDATES THAT CALL IN WILL HAVE FIRST PRIORITY***

1. Review Job Description
2. Apply
3. Call 949-570-9099 to set up an interview. (leave voicemail if unavailable)

About The Company:

Clear Start Tax Relief is a fast-growing Tax Relief company that aims to help consumers with back taxes and take control of their tax debt.

About the role:

This position is for a caseworker/customer service associate.

As a Case Worker/Customer Service, you will be the communication bridge between clients and tax professionals. You will update and answer clients on their cases daily and collect documents for tax professionals to finalize clients’ cases.

Perks and Benefits:

• Paid training (No tax relief experience required)
• Comprehensive benefits package (Medical/Dental/Vision/)
• Paid Time Off (Vacation, Holiday, Sick)
• 401k
• BBB ACCREDITED COMPANY
• Exceptional online reputation
• Fun, energetic environment, with music playing all day

Job Duties: (Some or all of the following)

• Serving as the point of contact between our clients and the Tax Professionals working on their tax services, such as resolution and tax prep.
• Communicate with clients regularly to provide case updates and ensure a healthy and positive client relationship.
• Complete daily tasks including but not limited to, examining client accounts for necessary documents to gather for tax professional review.
• Sending prepared IRS/State tax returns and financials to clients for review/signature.
• Make/receive customer service-type calls and provide an exceptional experience for our clients
• Work alongside a team of caseworkers/customer service representatives to ensure every client receives the best possible customer service experience.
• Running Finance Applications for clients
• Billing (Running payments, rescheduling, changing payment info)

Qualifications:

• Excellent customer service and communication (written & verbal) skills
• A strong multitasker with superior organizational skills
• Positive personality and friendly disposition
• Proficient computer skills (adobe, excel, word, CRM)
• Team player with a strong work ethic
• Self-Motivated, willingness to learn & grow

*Prior experience is not needed, we will train the right fit. We pride ourselves in being outside-the-box thinkers and having an exceptional work environment.

Compensation:

The pay is $17.00/hr to start.

Operation Hours:

Monday-Friday 8am-5pm PST

How to Apply:

Please email your resume to us and then call us at 949-570-9099. If no one answers, please leave a voicemail. Applicants who follow these steps will be given priority consideration.

We are a close-knit team, and we strive to create an environment where everyone can grow and thrive. If you are ready to join us on this exciting journey and meet the qualifications above, we encourage you to apply.

Job Type: Full-time

Pay: From $17.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Experience level:

• No experience needed

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Work Location: In person