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Company Overview : Clear Concepts Management is an expanding local start-up specializing in residential sales and customer enrollment services.
Our mission is to provide exceptional solutions to homeowners while delivering top-notch customer experiences. As we continue to grow, we are seeking an enthusiastic and motivated Entry Level Customer Service Manager to join our team and contribute to our success.
Position Overview : As an Entry Level Customer Service Manager, you will play a vital role in our company's success by supporting both the customer service and sales departments.
You will be the first point of contact for potential customers, providing information about our client's services, addressing inquiries, and assisting them in the enrollment process.
Responsibilities of the Entry Level Customer Service Manager : Serve as the initial point of contact for prospective customers, answering inquiries and providing accurate information about our client's products and services Engage with customers and successfully execute presentations on behalf of our clients to drive new enrollment and increase sales Assist customers throughout the enrollment process, guiding them through necessary paperwork, procedures, and agreements Collaborate with the sales team to identify potential leads and provide them with necessary follow-up communication Maintain a comprehensive understanding of our client's services, pricing, and offerings to effectively address client questions and concerns Utilize CRM software to accurately document client interactions, update information, and track progress throughout the sales cycle Participate in regular training sessions to enhance product knowledge, customer service skills, and sales techniques Contribute to achieving team and individual sales targets, while upholding the company's commitment to exceptional customer service Collaborate with internal teams to ensure a seamless customer experience from initial inquiry to successful enrollment Entry Level Customer Service Manager Qualifications : High school diploma or equivalent;
college degree is a plus No prior experience is required; training will be provided Strong interpersonal skills and the ability to build rapport with a diverse range of clients Excellent verbal and written communication skills Enthusiastic and positive attitude, with a genuine passion for providing outstanding customer service Detail-oriented and organized, capable of managing multiple tasks and priorities effectively Basic computer skills and familiarity with CRM software are advantageous Willingness to learn and adapt in a fast-paced, evolving start-up environment #LI-Onsite Powered by JazzHR
Last updated : 2024-05-08
Full Time
$83k-107k (estimate)
05/09/2024
05/11/2024
The job skills required for Now customer service include Customer Service, Products and Services, Written Communication, Presentation, etc. Having related job skills and expertise will give you an advantage when applying to be a Now customer service. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Now customer service. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Now customer service positions, which can be used as a reference in future career path planning. As a Now customer service, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Now customer service. You can explore the career advancement for a Now customer service below and select your interested title to get hiring information.