14 Customer Service Representative Jobs in Novato, CA
Clear Concepts Management is Hiring a Customer Service Representative Near Novato, CA
Customer Service Representative Responsibilities :
- Collaborate with cross-functional teams, including marketing, customer service, and operations, to ensure seamless campaign execution
- Proactively engage with customers to understand their needs, preferences, and challenges
- Provide exceptional customer service to clients, addressing inquiries, resolving issues, and ensuring customer satisfaction
- Assist in maintaining accurate and up-to-date sales records, customer databases, and campaign reports to discuss with management and Customer Service Representative teams
- Troubleshoot issues, identify solutions, and liaise with internal teams to ensure timely resolutions
- Identify opportunities for upselling and cross-selling additional services that align with the client's needs and objectives
- Proven experience in customer service, account management, or a similar role
- Excellent interpersonal, communication, and negotiation skills
- Strong problem-solving abilities and a solution-oriented mindset
- Proficient in using CRM software and other relevant tools
- Ability to multitask, prioritize, and manage time effectively
- Adaptability and resilience in a fast-paced and evolving environment
- A passion for customer satisfaction and a genuine interest in helping clients succeed
#LI-Onsite
Job Summary
Full Time
$59k-77k (estimate)
05/01/2024
05/14/2024
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.
