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Looking for a job that makes a real difference in our world today and one that you’ll be proud of when you look back in 20, 30 or 40 years? This is it. Clean Power Research® is advancing the energy transformation through cloud software that informs, streamlines and values energy-related decisions and processes for utilities, energy professionals and consumers.
We’re a growing company that counts 10 of the top 10 Fortune 500 utilities and many of the largest renewable energy companies in the U.S. as our customers. We’re focused on expanding our market reach and impact with new software technologies that help solve the energy industry’s hardest problems.
At Clean Power Research, every employee has a seat at the table and an important role.
Clean Power Research offers competitive compensation and benefits to full-time employees including medical/dental/vision, paid vacation, paid holidays, a bonus plan and 401(k) plan with matching.
Clean Power Research is seeking a detail-oriented, customer-focused Customer Success Manager to join the product management team, support the execution of our product vision and respond to the needs of our rapidly growing customer base.
The Customer Success Manager will be an individual contributor responsible for onboarding new solar industry and utility customers and enabling successful feature adoption for the PowerClerk® and WattPlan® product families. This position calls for a detail-oriented professional with excellent data analysis, listening and problem-solving skills, consistent follow-through, and a strong aptitude for acquiring technical knowledge of the automation that is built into our software platforms. The person in this role must be able to distill utility program requirements and succinctly and accurately develop product configurations for our customers. This role also requires the ability to compose technical documents which communicate value and how the end-user can implement best practices within our products. Developing empathy for customers and a deep understanding of their needs will be key to success and will support product development.
The Customer Success Manager shares responsibility for sales renewal targets for the company’s utility software services. This role requires the ability to effectively work with sales, marketing, and engineering to exceed revenue and profitability goals.
This position offers a great opportunity for building experience in the utility and software industry as the company continues to build its software team and evolve its services in an increasingly complex, competitive, and global marketplace. A highly motivated and self-driven individual will excel in this role.
Click the link below to submit your resume. Please include a cover letter detailing your interest in this position and the renewable energy space along with your resume. Due to the large number of applicants for our positions, we regret that we can only respond to candidates who meet our requirements.
Clean Power Research is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
The company’s employment decisions are based on merit, competence, performance and business needs.
Full Time
$112k-159k (estimate)
02/29/2024
04/28/2024
cleanpower.com
KIRKLAND, WA
50 - 100
1998
Private
TOM HOFF
$10M - $50M
Clean Power Research provides intelligence for siting, planning and operation of renewable energy sales and incentive program administration.
The following is the career advancement route for Customer Success Manager positions, which can be used as a reference in future career path planning. As a Customer Success Manager, it can be promoted into senior positions as a Customer Success Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Success Manager. You can explore the career advancement for a Customer Success Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Success Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Success Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Success Manager job description and responsibilities
Having a customer success manager overseeing the onboarding process helps with retention.
01/03/2022: Pueblo, CO
Customer success managers should have strong organization and presentation skills, but those things can be taught.
12/19/2021: Modesto, CA
They monitor their customers’ happiness closely so that they are able to offer solutions before problems occur.
02/13/2022: Everett, WA
Take time to understand what each customer needs and help customers take the shortest route possible.
01/23/2022: San Jose, CA
The customer success manager characterizes himself with being organized, presentable and acquiring technical skills.
01/07/2022: Minneapolis, MN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Success Manager jobs
Customer success managers are both salespeople and support professionals.
12/15/2021: Las Cruces, NM
During the operational stage (also known as “Business as usual), Customer Success Managers often provide technical know-how, expertise, and training to customers with the goal making them successful and keeping them satisfied with the business’s products
01/02/2022: Longview, TX
A good Customer Success Manager must have a thirst for knowledge, the ability to learn quickly and easily grasp new software applications.
02/21/2022: Pueblo, CO
Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs.
12/22/2021: Temple, TX
Customer Success Managers must be strong, natural advocates.
02/15/2022: Clearwater, FL
Step 3: View the best colleges and universities for Customer Success Manager.