Kilwins Franklin Team Manager

Benefits:

Cared for like family by the owners

Health insurance (50% of premium paid) after 90-day probation

Leadership training

Opportunity for advancement

Work life balance

Flexible schedule

Casual dress

Compensation: $20/hour tips = $26 /hour (Annualized amount $54,080 )

Bonus:  1% of profit—performance based, paid on annual basis

Job Summary: A Team Manager will regularly exercise discretion in assisting the General Manager in managing the overall operation of the store. A majority of time is spent working in the kitchen on Made In Store production and supervising and directing the workforce. You must love people and love them enough to hold them accountable in order to succeed in this role! A Team Manager assists with keeping labor overhead and food costs down while increasing sales. A Team Manager takes responsibility for customer satisfaction, team member supervision, quality control, and maintaining a well-trained team. Flexibility, strong communication skills, leadership, and the desire to provide an excellent experience for customers is crucial to success in this position.

Essential Functions: (Encompassing but not limited to)

1. Leadership – set goals and model how to achieve success in all aspects of store operations. Constantly review store environment and key business indicators to identify problems, concerns, and opportunities for improvement. 
2. Growth – identify, develop and implement strategies to increase profitability. i.e. corporate sales, hotel marketing, take-it-home, and fudge sales.
3. Communication is key! You cannot over communicate - up (to those above you and down to those under you) - in this position 
4. Coachable - you must be coachable and will to be trained in leadership and all other areas the General Manager and Store Owners deem necessary 
5. Cover shifts on short notice when needed. 
6. Having a sense of urgency in everything you do at the store including but not limited to task completion, producing and restocking product, serving guests, and more. 
7. Demonstrate a calm demeanor during periods of high volume or unusual events and manage smooth transitions thereafter to keep store operating to standards and to set a positive example for the store team. 
8. Bring a spirit of collaboration to the team—we want your ideas, but it’s not your way or the highway. 
9. Promote Kilwins Best Practices for building customer relationships and growing the business. Exceptional hospitality is a top priority. 
10. Maintain an excellent store atmosphere, functionality, and appearance by paying attention to inventory, cleanliness, and positive attitudes. 
11. Manage with integrity, honesty and fairness. 
12. Assist with hiring and training team members when asked. 
13. Address issues with staff in a timely, respectful and professional manner. Expect professional behavior from staff…nip grooming issues, cell phone use, gossip, negativity, scheduling issues, etc in the bud. 
14. Assist in managing inventory and manage daily packaging needs and assist with deliveries/restocking. 
15. Lead kitchen staff to achieve changing inventory needs, ensure adherence to corporate recipes and food safety guidelines, and quality control. Manage production of special, corporate, and holiday orders. 
16. Excellent communication with team members and guests. 
17. Understand nights, weekends, and holidays are the busiest times in the store and expect to be working during those times without being asked.

Advancement opportunities available! We are looking for leaders to be the General Manager(s) in our next store(s). 

Our Story: 

Since 1947, Kilwins has been a celebrated part of Americana having earned a reputation for providing high-quality Chocolates, Ice Cream, and Confections combined with excellent service. Our heritage was built on the simple premise of creating our products from the finest ingredients and providing customers with great service. When Ashley Clark was 22-years old, she was living at home, with her parents and her degree from Clemson University, working a job she’d had since she was 15-years old. Counting the number of times he’d been to a Kilwins on one hand, her dad made a suggestion out of the blue: “Have you ever thought about owning a Kilwins Franchise?” 

That was October 2012. Kilwins in Greenville, SC, opened September 2013, on North Main Street. For the next five years, Ashley and her husband Landon worked together to build a successful business with the mission of creating enjoyment and making people happy. They thought they were getting into the ice cream business, but what they soon realized was that they were in the people business. In 2018, Ashley was selected as the South Carolina Young Entrepreneur of the Year.

In spring 2019, Landon and Ashley expanded to a second location with the purchase of an existing Kilwins store in Highlands, NC, which first opened in 1995. In fall 2020, Landon and Ashley expanded, again, with a third location with the opening of Kilwins in Brevard, NC and in summer 2021 they expanded, again, with the purchase of the existing Kilwins in downtown Franklin, TN. Most recently, in January 2022, the purchased their fifth Kilwins in Hendersonville, NC 

Landon and Ashley love building relationships with their team. They teach their team to show up on time, deliver on promises, and be better communicators. Landon and Ashley are passionate about inspiring their team members to do the things that inspire them. They believe that training means belonging and that training enables change.