Position Overview:

We are seeking a highly motivated, self-starting colleague as a Manager, Product Operation for our Project Management/Client Delivery team responsible for delivering our gold standard Market Access Formulary and Restrictions data. This role will involve understanding client needs, gathering requirements, scheduling, reviewing, and delivering multiple projects. The right candidate can adapt to their assigned client's culture, supporting and communicating proactively to build an effective client relationship.

About You - experience, education, skills, and accomplishments

• BS Degree
• Minimum 5 years of industry experience in US market access (internships included)
• Minimum 3 years of client facing experience with pharmaceutical customers

It would be great if you also have . . .

• High proficiency with Excel
• Excellent time management skills
• Ability to adapt to changing client and healthcare market demands

What will you be doing in this role?

• Function as project manager for multiple enterprise/growth accounts
• Work collaboratively with those clients to articulate the business value, design the solution and deliver the expected benefits to them
• Work with the service delivery teams to prioritize customer demand, both within a portfolio and across the function.
• Ability to pull data from different products, put them together, clean data where necessary, interpret data by running pivots and using other Excel functions, and delivering data to clients
• Review and analysis of user feedback and performing day-to-day troubleshooting and communication with end-users and internal client support team
• Ability to draft, iterate and finalize business requirements for enhancements and new client implementations
• Ability to understand and translate business needs into functional requirements and the ability to adhere to and champion processes are essential

About the Team

Analytics customization is a team of 10 members within Optimizing Delivery, providing subject matter expertise and project management for our Fingertip Formulary product. Our content provides comprehensive views of US market access data sourced directly from health plans.

Hours of Work

• This is a hybrid role which can be performed at any of our US offices
• This is a full-time position, primarily working core business hours EST zone, with flexibility to adjust to various U.S. time zones as needed.

Clarivate is an Equal Opportunity Employer Vets/Minorities/Women/Disabled