High energy entrepreneur is seeking an operations manager with a track record of creating systems and operations to take our company to the next level.

• Are you an experienced manager sick of the "corporate life" and looking to make a real impact in a small but growing company?
• Do you have amazing ideas - but never get to see them come to fruition because of all the red tape and hoops you have to jump through?
• Are you looking for the next step in your career growth as operations manager - where you can learn and be mentored by a seasoned veteran?
• Do you love handling problems - but lack the autonomy to do it because of all the micromanagement?

We are a rapidly growing Physical Therapy and Pilates business located in Portsmouth, NH.

We help people aged 40 be more active, healthy, and mobile - without things like pain pills, procedures, or surgery - so that they can spend time doing activities they love instead of sitting in the doctor's office. The founder of the company is a Physical Therapist and Pilates Instructor herself, and built this company from scratch starting from just a single treatment room.

We've experienced rapid growth and change in the last 36 months and expect to hit annual gross revenue of approximately $850K this year. We weathered the pandemic with flying colors, we continue to grow, and we're now looking for the right manager to help us get to our next level.

The right person for this role is likely to have been supervising/managing a team for at least one year - and feels that now is the right time to step up to a role that has significant growth and career potential as we continue to expand our business and programs.

You will be responsible for managing a team of physical therapists, Pilates instructors, front desk personnel, marketing assistants and sales associates. You will ensure that company KPI’s are hit and that all internal-procedures are documented, continually developed and adhered to by staff - as well as ensure that company culture is maintained and held to the highest standards.

You must have the ability to wear several "hats". And be happy and willing to jump in wherever is needed - including but not limited to answering phones, greeting clients, changing light bulbs and watering plants - while still being able to prioritize your most important high-level tasks and duties.

Key Responsibilities Include:

• Streamline and oversee daily operations to drive efficiency and effectiveness
• Ensure company weekly, monthly and quarterly KPIs are met and reported to the CEO with written summary and analysis.
• Develop and regularly update online company process and procedures library in Google Drive
• Foster a high-energy, sales-driven environment, ensuring alignment with our aggressive growth targets
• Implement and refine operational procedures to enhance productivity and client satisfaction/retention.
• Proactively identify and resolve operational challenges, maintaining a keen eye for detail.
• Perform Quarterly performance reviews of staff (document with summary given to CEO)
• Continually review and evolve employee scorecards (responsibilities/expectations/KPIs for each position)
• Organize and manage Team building and Client-appreciation events.
• Work with CEO's personal assistant to organize and manage both personal and business events/activities of the CEO of the company
• Top grade the organization with future hires/fires

Skills Required:

• Proven experience in operations management or supervision, preferably in a sales and marketing-driven business
• Process and system orientated with experience using CRM software, Google Drive, Asana, Microsoft Office
• Exceptional organizational and project management skills, with a natural flair for meticulous details.
• Strong analytical abilities to foresee potential issues and present proactive solutions
• Excellent communication skills, both verbal and written
• Ability to thrive in a fast-paced, entrepreneurial environment, and capable of adapting quickly to change
• Leadership qualities that inspire and motivate teams to stay accountable toward achieving company goals.
• Experience with hiring and firing.
• Be persistent - have tenacity and willingness to go the distance to get something done

What We Offer:

• Ongoing training and support in the field of management / leadership - from a seasoned entrepreneur who started this business from the ground up - and continues to successfully grow it year after year
• Opportunity to develop and grow a winning team while simultaneously growing your own management and leadership skills
• Exciting trips throughout the United States to help develop your leadership skills, enhance personal growth, and cultivate new ideas and strategy for the company
• Competitive salary with a chance to earn even more as we grow as a result of your impact
• 401K with company matching
• Paid time off, Paid Holidays, Paid Sick Leave
• Health and Dental Benefits
• Short Term Disability and Paid Family Medical Leave

Salary range $70 - $100K base salary depending on experience.