Description

This is an on-site role with work-from-home flexibility. Training is in person, on-site for a period of approximately 6 weeks. Operational needs and our telework policy will determine your work location. Your presence may also be required in the office for additional trainings and meetings, or to resolve badge issues. Any additional remedial training and/or supervision will be held in-office at the National Visa Center. 

Please Note: You must live within 90 miles of the National Visa Center.

JOB SUMMARY

The Operations Supervisor supervises, directs, trains and assists staff in performing applicable support functions as it relates to the particular function assigned at the CSC. The Operations Supervisor supervises employees and day to day operations ensuring that work performed in his/her functional area is performed to optimum quality standards and provides procedures and retraining to employees as needed. LDRM, the federal contractor providing administrative services to the National Visa Center (NVC) in Portsmouth, NH, is looking for Operations Supervisors to train and guide our staff. You will be an integral part of our staff’s overall work experience at NVC. You’ll work Monday through Friday either during the days or the evenings. Develop your people well and earn an annual, performance-based bonus of up to $5,000! 

Essential Duties and Responsibilities:

• Supervises, directs, trains and assists staff in performing applicable support functions as it relates to the particular function assigned

• Supervises employees and the day-to-day operations ensuring that work performed in his/her functional area is performed to optimum quality standards and provides procedures and retraining to employees as needed

• Uses independent judgement to assign work to employees based on site needs to meet production or quality requirements (objectives/goals)

• Assists Operations Managers and AOMs to ensure timely delivery of all deliverables as they relate to their functional area

• Tracks progress of all activities in his/her functional area and may make adjustments to achieve objectives and reports the status to the Unit Manager or Assistant Operations Manager as appropriate

• Manages the progressive discipline process within area of responsibility and makes recommendations for promotions and terminations

• Initiates performance reviews for employees within area of responsibility

• Interviews and assesses applicants and makes recommendations for employee selection

• Trains new employees and conducts refresher training for current employees

• Ensures that the SOPs for his/her area of responsibility are used, understood and kept up to date

Requirements

Minimum Qualifications:

• Associates Degree and one (1) year of experience in visa operations support.

• One (1) year of supervisory experience may be substituted for visa operations support experience.

• An additional two years (2) of (similar) team management experience may be substituted for an AA degree.

• Must be able to obtain and maintain a SECRET-level security clearance; otherwise, a Moderate Risk Public Trust (MRPT) clearance is required. 

Minimum Knowledge, Skills and Abilities:

• Strong command of the English language both verbally and written

• Strong administrative and organizational skills

• Basic Computer Skills

• Excellent interpersonal and communication skills

• Demonstrate a professional work ethic

• Ability to work independently and as a member of the team

• Analytical skills and attention to detail to successfully analyze and evaluate trends, disseminate information to a wide audience

Physical Requirements:

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands and fingers to handle, or feel objects, tools or controls; use fingers and hands to type or write; reach with hands and arms; talk or hear; taste or smell. Specific vision abilities required by the job.

You must successfully pass a criminal background and credit history check, and then we’ll work with you to obtain the U.S. government security clearance required for this position. If you now have an active clearance, that is ideal. 

DTSV is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, national orientation, disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.