*Pay will be based on experience.

Definition of the position:

Assist in the administration of all Windows platforms. This will focus primarily on Windows Server operating systems and essential applications installed thereon. There will be an occasional need for Windows desktop support. Additionally, Enterprise System duties that fall outside of the Windows platform will be encountered on a sometimes daily basis.

Essential Functions and Responsibilities to the position:

Duties will typically range from least complex (Level I) to most complex (Level IV). Initially only Level I duties will be covered, though as the employee’s skillsets develop, Level II through Level IV duties will be included. By the nature of the position, all upper-level positions will be expected to perform lower-level duties where needed. Additionally, though lower-level positions will obviously not be expected to possess the knowledge of upper-level duties as a whole, they may be expected to perform some upper-level duties beyond their current level. As upper-level duties are learned and acquired, this provides the means for advancement to higher positions.

Level I Duties:

1) Windows Server OS

a. Windows Server 2008 / 2012 / 2016 / 2019

i. Standard / Enterprise / Datacenter

b. Installation

i. Stand-Alone

ii. Built-in Software

c. Maintenance

i. Updates

1. Microsoft

2. 3rd Party

ii. Configuration Changes

iii. Event Log Review / Error Correction

iv. Assign Folder Level and Share Level Securities Where Necessary

v. Restart Services as Necessary When They Become Unavailable

d. Manage Network Connections

i. TCP/IP Settings

2) Domain Management / Active Directory

a. AD / Intranet User Creation/Deletion

i. Active Directory Users and Computer

ii. Intranet Company Info

iii. 1000 Account E-mail Creation

iv. Exchange E-mail Creation

v. Assign User Level and Group Level Securities Where Necessary

b. Utilize Various MMC Plugins

i. Active Directory Users and Computers (ADUC)

ii. Device Manager

iii. Disk Management

iv. Event Viewer

v. Local Users and Groups

vi. Services and Applications

vii. Shared Folders

viii. Terminal Services Manager

ix. Windows Explorer

3) Backups

a. Acronis Cyber Backup

b. Job Creation

i. Plan and Storage Management

c. Scheduling

i. Full

ii. Incremental

d. Maintenance

i. Daily Review of Job Completion

e. Restorations per user request

f. Off-Site Backups

i. Place onto External Drive

ii. Take Responsibility for Removing it Off-Site

1. Approximately Once Every Four Months as Part of On-Call Rotation

4) Anti-Virus / Spyware

a. Cisco AMP

5) Documentation

a. Standard Operating Procedures (Citynet CMS)

b. Nagios

i. Installing client on new machines

ii. Ensuring appropriate references are included on the monitoring server

c. IP Allocation

6) Remote Access

a. Remote Desktop Protocol (RDP/mstsc)

b. Dell Remote Console Switch

c. DRAC

7) On-call rotation with other Windows group employees

a. Approximately 10 days per month on a known schedule

b. Accommodations/Exceptions readily made for any personal reasons

8) Interact with Vendors

a. Dell

i. Pre-purchase review

1. Website

2. Account Rep

ii. Repair

1. Driver/Firmware Updates from Website

2. Tech Support for Warranty Needs

b. eBay

i. Pre-purchase review

1. Availability of product

2. Typical pricing

3. Prepare PO based on list if total over $50

4. Create searches for ongoing or unfulfilled needs

ii. Ensure proper inventory upon parts arrival

c. NewEgg

i. Pre-purchase review

1. Determine parts list from a website based upon needs/cost-effectiveness

2. Prepare PO based on the list if total over $50

ii. Ensure proper inventory upon parts arrival

d. Other vendors as necessary

Level II Duties:

1) Windows Server OS

a. Installation

i. Cluster

1. Microsoft Cluster Services (MSCS)

2. Cluster Administrator

3. Storage Replica

b. 3rd Party Software

i. ColdFusion Server

ii. Acronis Cyber Backup

2) Domain Management / Active Directory

a. Utilize Various MMC Plugins

i. Server Manager

ii. WDS

1. Image maintenance

3) Web

a. IIS

i. Implementing appropriate settings on new build-out

ii. Manually correcting provisioning errors

iii. Ensuring proper logging

iv. Manage SSL Certificates

b. CF

i. Implementing appropriate settings in CF Administrator on new build-out

ii. Updating datasources, debugging and other settings as necessary

iii. Utilize SeeFusion 3.0/4.0 as necessary when diagnosing problems

c. FTP

i. FTP Server

ii. Manually correcting provisioning errors

iii. Client Side

1. DOS

2. Windows (PASV-compliant)

d. Migrations

i. Migration of web resources from one machine to another as needed

ii. Work with clients to ensure proper operation

4) Hardware

a. BIOS Level Maintenance

i. BIOS

ii. SATA RAID (Generic)

iii. SCSI RAID (Adaptec/PERC versions )

b. RAID Creation/Maintenance

i. RAID 10

ii. RAID 5

iii. Hot Spare

5) Managed Services Monitoring

a. Onsite Manager

6) Pearson VUE Server/Workstation Maintenance

7) WSUS (Windows Updates Server)

Level III Duties:

1) Domain Management / Active Directory

a. Utilize Various MMC Plugins

i. Data Sources (ODBC)

ii. DFS Management

iii. DHCP

iv. Domain Controller Security Policy Editor/Group Policy Management

v. IIS All Versions

b. DNS

i. AD DNS

ii. Linux DNS – Web-based

2) Virtual Machines (Vmware 5.x / 6.x)

a. Creation/Deployment

b. Maintenance

3) Hardware Installation

a. Hardware Selection and Procurement

b. Build-out Where Necessary

c. Installation Into Environment

i. Power

ii. Network Connectivity

iii. KVM Connectivity

d. KVM Maintenance

e. NetApp Storage

f.

4) Exchange

a. Exchange/Office 365

b. Maintenance of Individual User Accounts

i. Active Directory Users and Computers (ADUC)

ii. Office 365 management

iii. Outlook Web Access

iv. Outlook: All Versions

v. Client Devices (Smartphones/Tablets/etc)

c. Diagnose Mail Issues

i. Message Tracking Center

ii. Telnet

5) SQL

a. SQL Server (all current supported versions)

i. Stand – Alone

ii. SQL Server Enterprise Manager

b. SQL Server 2005

i. Stand-Alone / Cluster

ii. SQL Server Management Studio

c. SQL Server Express

i. Stand-Alone

ii. SQL Server Express Management Studio

d. SQL Server Express 2008

i. Stand-Alone

ii. SQL Server Express Management Studio

e. MSDE

f. Installation where necessary into existing structure

g. Maintenance of User Security on per database and per server levels

h. Maintenance of Localized SQL Backups

2) Great Plains (Dynamics GP)

a. Great Plains

b. Addressing user needs as appropriate

Level IV Duties:

1) Domain Management / Active Directory

a. Utilize Various MMC Plugins

i. Active Directory Domains and Trusts

ii. Active Directory Sites and Services

iii. ADSI Edit

b. Future needs

i. Create projects

ii. Plan for deployments

iii. Assess network layout for required changes

iv. Review systems for replacement or decommission

2) Power Generation

a. Determine appropriate loading of UPS Head Units

b. Maintenance of Battery Units Supplying UPS Head Units

c. Monitor Loading of Power Distribution Panel

d. Generator

i. Maintenance

ii. Implement Supplemental Power as Needed

iii. Modify Distribution Settings as Needed

e. Predict Impact (Make Necessary Changes) on Power Distribution Network Prior to Installation of Newly Acquired Equipment

2) Broken Web Code Detection / Correction

a. Modify HTML as Needed

b. Modify CF as Needed

c. Modify ASP as Needed

Qualifications required for the position:

No minimum level of education is required. The most important requirement is a working knowledge related to the Windows environment, both at a desktop and server level. In the absence of formal experience, a Bachelor’s degree in a computer-related field and/or Microsoft Certifications may be considered sufficient.

The following are considered definite pluses: A working knowledge of IP networks and associated hardware; A minimum of a very basic understanding of other systems, particularly Linux; Programming knowledge in both traditional and web forms, particularly CF and ASP; An understanding of SQL; An understanding of e-mail, both Windows-based and Linux-based.

Work Environment:

This position is primarily a desk position as found in a normal office environment. However, a small percentage of the time, typically less than 5-10%, will be spent in a typical server room environment which would be considered high noise and with potentially high EMF. The server room environments require special precautions due to the increased electrocution hazard. Occasional lifting of heavy devices (in excess of 50lbs) will be required.

Additional Responsibilities:

Additional job-related responsibilities include an on-call rotation that occurs approximately ten days out of every month. This on-call rotation is shared amongst other Enterprise Systems/Windows employees. The rotation is flexible in that accommodations are readily made when personal interests conflict with the scheduled rotation. Very infrequent travel via automobile is required to off-site locations such as Pittsburgh, PA.

Personal Characteristics:
This position requires regular interaction with other employees in the same group. The individual occupying this position must be willing to accept multiple viewpoints and be willing to provide their own input. When meetings are held, input, and ideas from all members of the department are presented and weighed to achieve the best outcome for the situation at hand. As such, the individual must be able to work in an environment where collaboration is of primary importance

Benefits: 

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Health savings account
• Life insurance
• Long term disability
• Paid time off
• Vision insurance