Job Title: Assistant Director of Operations

Department: Operations

Reports to: Director of Operations

FLSA Status: Salary Exempt

Employment Status: Full Time | Non-Union

Job Summary

The Assistant Director of Operations is responsible for overseeing compliance of the Americans with Disabilities Act (ADA) requirements, which includes, completing ADA certification determinations, providing consumer education, and coordinating the contractual requirements of the District's paratransit provider along with coordinating amenity improvements to enhance mobility for all riders. In addition, this position will back fill and support the Director of Operations and enhance Public Transit for the GPMTD.

1. Coordinates and implements the certification process for the general public regarding ADA eligibility requirements which includes applying policies and procedures, investigating complaints, and ensuring compliance with ADA regulations.

1. Coordinates amenity improvements to enhance mobility for fixed route and paratransit customers.

1. Oversees contracts for the Paratransit and Fixed Services which includes evaluating contracts and identifying performance issues.

1. Prepares a variety of reports; ensures the timely filing of required compliance reports.

1. Prioritizes and assigns work to subordinate staff; monitors the performance of lower-level staff; trains staff on work methods and procedures; and participates on staff evaluations.

1. Assistant Director of Operations, when needed, to ensure operations supervisors are trained for:

• Proper use of daily logbook
• Proper use of dispatch radio
• Proper use of telephone system
• Proper interaction with operators at window
• Completion of operator schedule in a timely manner
• Proper entry into AVAIL
• Payroll entries into AVAIL
• Attendance entries
• Payroll entries into AVAIL
• Customer Service
• Ensure drivers and supervisors are being trained properly
• Work with the Director of Safety in creating and improving the training curriculum.
• Be familiar with Union handbook, union contract, policies and processes:
• Handle first step for grievances
• Be point person for discussion with union
• Review video tapes as necessary when investigating an employee or customer issue.
• Act as the Project Manager on procurements .
• Collaborate with the CityLink and Paratransit Foremen.
• Conduct investigations on employee issues determining discipline action up to and including termination in accordance with CityLink policies and the Union contract.
• Ability to learn the new forms of technology being implemented and to train operators and supervisors.
• Performs other duties of a similar nature or level.

Training and Experience

Bachelor's degree in Business Management and/or related field and two or more years of related FTA and/or ADA knowledge and experience; or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.

Licensing Requirements

Must retain a valid Illinois driver's license.

Knowledge of

• Applicable ADA, Federal, State, and Local laws, rules, and regulations;
• Customer service principles;
• Modern office procedures, methods, and equipment;
• Training principles and practices;
• Contract and staff management;
• English language, grammar, and punctuation.

Skills in

• Prioritizing and assigning work;
• Coordinating program activities;
• Ensuring compliance with laws, rules, and regulations;
• Providing customer service;
• Training customers and staff;
• Preparing a variety of written correspondence and reports;
• Using computers and related software applications;
• Reading and interpreting contracts and related documents;
• Gathering and analyzing data and comparing various sources of information;
• Communication, interpersonal skills as applied to interaction with coworkers, supervisor, the general public, etc. sufficient to exchange or convey information and to receive work direction.
• Ability to drive a company vehicle

Physical Requirements

Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Must be able to travel in a company car within the GPMTD service area for site evaluations, meetings and regular random service checks.

Note

The above job description is intended to represent only the key areas of responsibilities; specific position assignments will vary depending on the business needs of the department.

At CityLink, we are committed to fostering a diverse and inclusive environment for both our employees and the communities we serve. We encourage applicants from all backgrounds to apply.

As part of our normal procedure for processing applications, inquiries may be made concerning information on an applicant's work, driving, criminal, and educational history. A pre-employment drug screen, background check, and professional/personal reference checks are required for all applicants. A physical examination, including range of motion, lift test, whisper test, eye test, MVR review, and credit check may be required depending on position. These tests must be successfully completed prior to starting employment.

We are an equal opportunity employer and prohibit discrimination and harassment of any kind. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.