20 Customer Service Representative Jobs in Saint Joseph, MO
City of St. Joseph is Hiring a Customer Service Representative Near Saint Joseph, MO
Job Summary/Scope
Essential Duties and Responsibilities
- PROCESSES and RESPONDS to customer service questions in person, online and over the phone for sewer user fees, parking fines, special assessments, taxes, business licensing and permit fees.
- DIRECTS citizens to appropriate departments/division if responsibility resides outside their department/division.
- PERFORMS payment data entry and cash balancing for variety of fees and fines, including sewer user fees, parking fines, business licenses, and permits and enters into the financial and permitting software.
- PROCESSES real estate updates.
- CONFERS with the County and title company officials to verify accuracy of real estate records including tax liens, tax sales and other related information. UPDATES ownership records when provided detail from Buchanan County Assessor.
- PROCESSES and UPDATES mail correspondence, UPDATING mailing addresses within software Accela and Springbrook programs, and resending billing and collection documents as needed.
- ASSISTS Building Development Division with annual license and permit renewal processes. PERFORMS deposit balancing and data entry function of mail received into Springbrook Software.
Other Duties and Responsibilities
Employee Behavior and Conduct
Required (Essential) Knowledge, Skills and Abilities
- Knowledge of general clerical and office procedures and practices.
- Knowledge of the procedures used in maintaining computerized billing and accounts receivable records.
- Knowledge of real estate and procedures for issuing permits and licenses.
- Strong interpersonal and customer service skills.
- Effective written and oral communication skills including drafting and typing of correspondence and reports.
- Good listening and problem-solving skills.
- Experience in Microsoft Access, Word and Excel preferred.
- One-year prior experience in general office, customer service, collections, accounting, or related field required.
Material and Equipment Directly Used
Working Environment/Physical Requirements
Education
AN EQUAL OPPORTUNITY EMPLOYER
Job Summary
Full Time
$31k-39k (estimate)
04/21/2023
06/14/2024
stjoemo.info
SAINT JOSEPH, MO
500 - 1,000
1845
REBECCA SPENCE
$50M - $200M
Related Companies
The job skills required for Customer Service Representative include Customer Service, Problem Solving, Communication Skills, Billing, Scheduling, Listening, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.
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