Job Summary/Scope

Essential Duties and Responsibilities

• Provides primary support to City employees needing assistance with computer hardware and related devices.
• Provides primary support and training to City employees needing assistance with software applications and upgrades.
• Performs software upgrades for users on computers, tablets, and phones.
• Assists the Systems Administrator with network maintenance and troubleshooting.
• Develops software applications as necessary to support City operations.
• Assists with maintenance, administration, and upkeep of the City’s ArcGIS Online site.
• Writes queries and creates reports using Microsoft SQL Server.
• Provides hardware support for the VoIP phone system and cellular devices.
• Assists with administration of the VoIP phone system and cellular devices.
• Provides support for the Photo ID software and camera.

Other Duties and Responsibilities

• Assists with the Emergency Operations Center when activated.
• Answers phones, maintains files.
• Performs all other related duties as assigned.

Required Knowledge, Skills and Abilities

• Must have the ability to communicate effectively both orally and in writing.
• General knowledge of computer networks.
• Knowledge about, and the understanding of, the technical aspects of a variety of computer related equipment.
• Must have the ability to work effectively with users of varying degrees of expertise.
• Knowledge of Microsoft Windows and Microsoft 365 products.
• Knowledge of Microsoft SQL Server and SQL queries.
• General knowledge of databases.
• Must have the ability to learn new software as needed.
• Must have the ability to follow complex instructions.
• Valid driver’s license required.
• Two or more years of experience in network administration or PC support required.
• Must be able to pass a Criminal Background Check.

Material and Equipment Directly Used

Working Environment/Physical Requirements

Education