1 Senior Communications Operator Job in Joseph, MO

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Senior Communications Operator

City of St. Joseph

Joseph, MO | Full Time

$38k-49k (estimate)

1 Week Ago

Senior Communications Operator

$38k-49k (estimate)

Full Time 1 Week Ago

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City of St. Joseph is Hiring a Senior Communications Operator Near Joseph, MO

JOB TITLE: Senior Communications Operator
DEPARTMENT: Police
DIVISION: Support Services
SALARY: $23.24423/hr ($48,348/yr)

CLOSING: Open until filled
Job Summary/Scope
Receives emergency and non-emergency calls for service from the public, and dispatches the proper police, fire or sheriff's response and equipment. Operates computer systems, 911 lines and non-emergency lines. Maintains accurate records and coordinates emergency services with other agencies, hospitals, ambulances and utilities. Records all calls into the computer system. Performs operator level maintenance on the computer system. Plans, organizes and controls the work of assigned employees. Direct supervisory responsibilities. No budgetary responsibilities.
Supervisory Responsibilities
Integral to the position of Senior Communication Operator is the responsibility for developing subordinates to their fullest potential by exercising appropriate degrees of coaching, training, guiding, evaluating and counseling.

Essential Duties and Responsibilities

Monitors and answers emergency 911, Text-to-911 and non-emergency phone calls.
Dispatches public safety response and equipment for police, fire and sheriff's department.
Transfers ambulance calls and coordinates response for assisting agencies.
Completes tests of emergency warning equipment monthly.
Maintains accurate records for the police, fire and sheriff's department activities through accurate documentation in the CAD computer system.
Enters, modifies, locates and/or removes all municipal warrants, as well as stolen and recovered articles, guns and vehicles into the state and local computer system.
Enters emergency orders of protection.
Maintains contact with on-duty officers so as to be aware of location and activities at all times.
Utilizes the MULES and NCIC systems, DOR, CAD and other search venues to obtain necessary work-related information.
Maintains a record of street closings/openings and fire hydrants in and out of service.
Monitors MOSWIN and other special event talk group channels.
Participates in tests of the National Warning System (NAWAS) daily and activates the tornado warning siren system when necessary.
Tracks employee training and ensures required training is current.
Supervises and schedules shift employees.
Administers discipline as needed.
Provides thorough documentation of disciplinary-related incidents.
Documents pertinent information, training, sick leave and positive and negative performances into the Blue Team and Make Note programs.
Assists with operator maintenance, training and troubleshooting of the computer and phone systems.
Assists in writing policies, procedures and training manual for Communication Center.

Other Duties and Responsibilities

Reports inoperative equipment to appropriate parties for repair.
Maintains and orders supplies for Communication Center.
Assists with preparing requests for recordings and call logs.
Responsible for shift work, covering weekends and holidays as needed or directed.
Performs all other assigned duties which support the overall objective of the position and/or department mission.
Attends related training and meetings.
Maintains a professional relationship with the public, outside agencies and co-workers.
Maintains a positive attitude and promotes a team environment.
Responsible for the overall performance of the shift.
Follows written and oral instruction.
Ensures policies and procedures are being adhered to.

Employee Behavior and Conduct
City employees shall conduct themselves in a professional manner and shall exhibit and extend such professional conduct appropriate for the circumstances to those with whom they come into contact both internally and externally during the performance of their duties. Examples of professional conduct include, but are not limited to, being communicative, informative, fair, honest, and respectful.
Required Knowledge, Skills and Abilities

Skills in typing, computer, phone system and various printers.
Knowledge of street and road systems and general geography of the City and County.
Ability to perform tasks and make quick decisions in stressful situations.
Ability to communicate clearly and concisely.
Ability to work under stressful and unpleasant circumstances.
Must be able to successfully complete recertification training on the Missouri Uniform Law Enforcement System (MULES).
Skills in supervision, computer operation, decision making and problem solving.
Skills in effective oral and written communication.
Proficient knowledge of Communications Center, police, fire and sheriff’s department policies and procedures. Must maintain confidentiality and integrity of the department.
Must comply with policies and procedures.
Meet the minimum training standard and successfully complete the training program.
Valid driver’s license required.

Material and Equipment Directly Used
Operates a variety of equipment used in the daily operation of the police department. Such equipment includes telephone, fax, TDD phones, NAWAS phone, printers, shredder, computers, recording systems and radio dispatch system. There may be times when use of personal vehicle may be required.
Working Environment/Physical Requirements
Work is performed in an indoor setting with a controlled environment. Work involves sitting for long periods. Physical activity includes bending, stooping, reaching and lifting. Work includes involvement in highly intense and stressful situations. Frequently necessary to lift objects weighing 10 to 20 pounds. Must have vision acuity sufficient to operate a computer console and read printouts. Hearing acuity sufficient to hear and clearly understand radio/telephone traffic in an area where constant communication center background noise is present. Some overnight or day travel may be required for business purposes. Vacation and other leave scheduling shall be requested of and approved by the appropriate supervisor.
Education
High school diploma or equivalent desirable.
Minimum two years’ experience with the St. Joseph, Missouri Emergency Communications Center (or two years prior experience as a 911 dispatcher at another agency) required.
Communications Training Operator experience preferred.

Passing of a drug screening required prior to appointment.AN EQUAL OPPORTUNITY EMPLOYERThe City is a Governmental entity subject to Section 504 of the Rehabilitation Act of 1973, which requires that otherwise qualified handicapped individuals be protected from discrimination.