Salary : $96,366.40 - $116,771.20 Annually
Location : City of San Diego, CA
Job Type: Varies by Position
Job Number: JR-T11777-202404
Business Area: N/A - Multiple Departments
Opening Date: 04/12/2024
Closing Date: 5/13/2024 11:59 PM Pacific
JOB INFORMATION
Information Systems Analyst IV positions may supervise professional information systems personnel; coordinate the development, testing, implementation, and modification of complex information systems utilizing both internal and external Information Technology (IT) service providers as resources; perform business process analysis and modeling; perform research to identify hardware and/or software capable of meeting a requirements specification; provide hardware and software technical support to end users in the day-to-day operation of systems; lead IT activities; develop Statements of Work for Request for Proposals (RFP's) by documenting requirements for a business need; assist with development of department IT budget, including budget planning and budget forecast; and perform other duties as assigned.
NOTES:

• Eligible benefited employees originally hired on or after July 10, 2021, will be automatically enrolled in the San Diego City Employees Retirement System (SDCERS).
• Information Systems Analyst IV employees may be required to lift up to 30 pounds and must have the ability to bend, squat, and crawl on the job.

MINIMUM REQUIREMENTS
You must meet the following requirements on the date you apply, unless otherwise indicated.
EDUCATION: Bachelor's Degree or equivalent education (i.e., minimum completed units = 120 semester/180 quarter).
NOTE:

• Additional qualifying experience may be substituted for education lacked on a year-for-year basis. One year of full-time experience = 30 semester/45 quarter college-level units.

EXPERIENCE: Four years of full-time professional-level information systems planning management experience (within the last six years). Two years of qualifying experience MUST be at a level equivalent to an Information Systems Analyst II with the City of San Diego (a position that coordinates the development, testing, implementation, and modification of complex department information systems; provides hardware/software technical support to end-users in the day-to-day operation of systems; and supervises technical support personnel). Qualifying experience must include ALL of the following:

• Information systems management.
• Information systems procurement.
• Information systems project management.
• Business process analysis and modeling.
• Providing technical assistance to users on major computer systems.
• Evaluating and analyzing organizational, procedural, and cost information and making recommendations for the development or modification of systems.

NOTES:

• The following are NOT considered qualifying experience: Information Systems Technician, Information Systems Analyst I, or equivalent with the City of San Diego; system user or super-user experience; repair technician experience; experience solely removing and/or installing discrete systems components; information/data systems experience gained more than six years ago.
• City of San Diego employees using Out-of-Class Assignment (OCA) experience to qualify must submit written documentation signed by their appointing authority or payroll specialist, detailing the work performed, dates, and total number of qualifying OCA hours. OCA experience without the required documentation will NOT be considered.

LICENSE: A valid California Class C Driver License may be required at the time of hire.
HIGHLY DESIRABLE:

• Experience in providing a high-level of customer service and strong focus on IT service delivery.
• Experience managing outsourced service providers in compliance with service levels and IT contract terms and conditions.
• Experience with a central ticket management system to log, track, and drive to resolution and fulfillment of issues and requests.
• Experience in IT change management and leading a change control board (CCB) or change advisory board (CAB).
• Experience with supporting and contributing to the development of IT budgets and a solid understanding of IT procurement practices.
• Experience planning, supporting, and developing standards to integrate data, applications, and networks.
• Experience with tracking technology assets (e.g., desktop and laptop hardware, client software).
• Strong working knowledge of client operating systems and its integration into an enterprise environment (e.g., Microsoft Windows 10, Active Directory).
• Experience working with cloud services and its environment (e.g., Amazon GovCloud, Azure).
• ITIL Foundation training and/or certification.
• PMP certification.

REQUIRED DOCUMENTS (MUST SUBMIT WITH APPLICATION):

• Proof of degree/transcripts, if utilized to meet the minimum requirements.
• For City of San Diego employees, proof of Out-of-Class Assignment (OCA), if utilized to meet the minimum requirements.

Required documents should be attached electronically to your application. If you are unable to attach at the time of application submittal, you must submit them as soon as possible via fax: (619) 533-3337; or to the Employee Information Center: City of San Diego Personnel Department, 1200 Third Avenue - Suite 300, San Diego, CA 92101. Include your name and the title of the position for which you are applying.
SCREENING PROCESS
Please ensure all information is complete and accurate as the responses you provide on the supplemental questions will be reviewed using an automated evaluation system. If you are successful in this initial screening process, your application will be reviewed for applicable education, experience, and/or training to ensure all minimum requirements have been met. Successful candidates will be placed on a list which will be used to fill position vacancies during the next six months (180 days). For each vacancy, only those candidates with the most appropriate qualifications will be contacted by the hiring department for an interview.
SUPPLEMENTAL INFORMATION
PRE-EMPLOYMENT REQUIREMENTS: Employment offers are conditional pending the results of all screening processes applicable to this position, which may include the following: confirmation of citizenship or legal right to work in the United States; completion of a pre-employment medical review and exam (which may include drug and alcohol testing); reference checks; and fingerprinting. Fingerprints will be submitted to the Federal Bureau of Investigation and the California Department of Justice for a conviction record report. Certain positions may require additional screening processes, including a polygraph examination and/or background investigation. All screening processes must be successfully completed before employment begins. A positive test result for alcohol, cannabis/marijuana, illegal drugs, or inadequately explained prescription drugs, or misrepresentation, falsification, or omission of pertinent facts in any step of the screening or selection process, may be cause for disqualification or termination of employment. Nothing in this job posting constitutes an express or implied contract for employment with the City of San Diego. Candidates must notify the Personnel Department of any change to their name, mailing address, email address, or phone number, otherwise they may miss employment opportunities.
Rev. 1 - April 12, 2024 (New Recruitment Date)
City employees may be eligible to participate in a benefit program including holidays, vacations, savings and retirement plans, health programs, and other benefits.
Eligible City employees initially hired or assuming office on or after July 10, 2021, with the exception of Police Recruits participating in the City's Police Academy, will participate in the City's Defined Benefit Plan administered by the San Diego City Employees' Retirement System (SDCERS).

Benefits may change due to employer-employee contract negotiations.
01

I understand that failure to respond to the following questions in the spaces provided may result in the rejection of my application. In addition, I may miss out on employment opportunities. Rsums are NOT reviewed for assessing the minimum requirements.

• Yes
• No

02

I understand that the responses I provide on the supplemental questions will be reviewed using an automated evaluation system and that if I am successful in this initial screening process, my application will be reviewed for applicable education, experience, and/or training to ensure all minimum requirements have been met.

• Yes
• No

03

Are you currently working for the City of San Diego as a government/municipal employee?

• Yes
• No

04

Have you previously worked for the City of San Diego as a government/municipal employee?

• Yes
• No

05

If you have previously worked or are currently working for the City of San Diego, please enter your PERNR.
06

The minimum age for this job is 18, unless you are 17 and a high school graduate. Do you meet the minimum age requirements for this job?

• Yes
• No

07

How did you first hear about this employment opportunity?

• City of San Diego Employment Information Center/Employee
• City Employee Association
• Government Jobs.com
• Community Organization
• Job Fair/Recruiter
• Facebook
• Twitter
• Instagram
• LinkedIn
• Handshake
• Indeed
• Glassdoor
• Jobs2Careers
• ZipRecruiter
• Diversityjobs.com
• Monster.com
• Brown & Caldwell Water Jobs (BCWaterJobs)(Specific to Water related jobs)
• American Water Works Association (AWWA)
• San Diego Union-Tribune
• Los Angeles Times
• Voice and Viewpoint
• San Diego Asian Journal
• Television/Radio
• Other

08

If you selected Other in question #7, please specify.
09

Are you meeting the education requirement with a Bachelor's Degree or equivalent education (i.e., minimum completed units = 120 semester/180 quarter)? NOTE: Attach proof of degree/transcripts to your application.

• Yes
• No

10

If you are using a combination of experience and education to qualify, which of the following best describes your level of education?

• 0 to 29 semester/44 quarter units
• 30 semester/45 quarter units to 59 semester/89 quarter units
• 60 semester/90 quarter units to 89 semester/134 quarter units
• 90 semester/135 quarter units to 119 semester/179 quarter units
• 120 semester/180 quarter units or more

11

I understand the following are NOT qualifying experience: Information Systems Technician, Information Systems Analyst I, or equivalent with the City of San Diego; system user or super-user experience; repair technician experience; experience solely removing and/or installing discrete systems components; information/data systems experience gained more than six years ago.

• Yes
• No

12

How many years of full-time professional-level information systems planning management experience do you have? NOTE: Qualifying experience MUST be within the last six years.

• None
• Less than 1 year
• 1 year to less than 2 years
• 2 years to less than 3 years
• 3 years to less than 4 years
• 4 years to less than 5 years
• 5 years to less than 6 years
• 6 years to less than 7 years
• 7 years to less than 8 years
• 8 years or more

13

In which of the following areas do you have full-time professional-level experience?

• Information systems management.
• Information systems procurement.
• Information systems project management.
• Business process analysis and modeling.
• Providing technical assistance to users on major computer systems.
• Evaluating and analyzing organizational, procedural, and cost information and making recommendations for the development or modification of systems.
• None of the above.

14

Describe your full-time professional-level experience in the following areas: a. Information systems management; b. information systems procurement; c. information systems project management; d. business process analysis and modeling; e. providing technical assistance to users on major computer systems; f. evaluating and analyzing organizational, procedural, and cost information and making recommendations for the development or modification of systems. For each area, specify from which employer the experience was gained, your title, level of responsibility, percent of time spent on each area, and the total length of your experience. If you do not have any experience in a specific area, write "None."
15

Specify the total number of years of full-time professional-level experience you have coordinating the development, testing, implementation, and modification of complex information systems at a level equivalent to an Information Systems Analyst II with the City of San Diego (a position that coordinates the development, testing, implementation, and modification of complex department information systems; provides hardware/software technical support to end-users in the day-to-day operation of systems; and supervises technical support personnel).

• None
• Less than 1 year
• 1 year to less than 2 years
• 2 years to less than 3 years
• 3 years to less than 4 years
• 4 years to less than 5 years
• 5 years or more

16

In which of the following areas do you have full-time professional-level experience coordinating complex information systems?

• Development
• Testing
• Implementation
• Modification
• None of the above

17

Describe your full-time professional-level experience in the following areas: a. Coordinating the development, testing, implementation, and modification of complex information systems; b. providing hardware/software technical support to end-users in the day-to-day operation of systems; c. supervising technical support personnel. For each area, specify from which employer the experience was gained, your title, level of responsibility, percent of time spent on each area, and the total length of your experience. If you do not have any experience in a specific area, write "None."
18

Describe your experience in providing a high-level of customer service and strong focus on IT service delivery. Specify from which employer the experience was gained, your title, level of responsibility, percent of time spent performing the duties, and the total length of your experience.
19

Describe your experience managing outsourced service providers in compliance with service levels and IT contract terms and conditions. Specify from which employer the experience was gained, your title, level of responsibility, percent of time spent performing the duties, and the total length of your experience.
20

Describe your experience with a central ticket management system, to log, track, and drive to resolution and fulfillment of issues and requests. Specify from which employer the experience was gained, your title, level of responsibility, percent of time spent performing the duties, and the total length of your experience.
21

Describe your experience in IT change management and leading a change control board (CCB) or change advisory board (CAB). Specify the criteria you apply in your business case justifications. Specify from which employer the experience was gained, your title, level of responsibility, percent of time spent performing the duties, and the total length of your experience.
22

Describe your experience with supporting and contributing to the development of IT budgets and a solid understanding of IT procurement practices. Specify from which employer the experience was gained, your title, level of responsibility, percent of time spent performing the duties, and the total length of your experience.
23

Describe your experience planning, supporting, and developing standards to integrate data, applications, and networks. Specify from which employer the experience was gained, your title, level of responsibility, percent of time spent performing the duties, and the total length of your experience.
24

Describe your experience with tracking technology assets (e.g., desktop and laptop hardware, client software). Specify from which employer the experience was gained, your title, level of responsibility, percent of time spent performing the duties, and the total length of your experience.
25

Describe your working knowledge of client operating systems and integration into an enterprise environment (e.g., Microsoft Windows 10, Active Directory). Specify from which employer the experience was gained, your title, level of responsibility, percent of time spent on each area, and the total length of your experience.
26

Describe your experience working with cloud services and its environment (e.g., Amazon GovCloud, Azure). Specify from which employer the experience was gained, your title, level of responsibility, percent of time spent performing the duties, and the total length of your experience.
27

Indicate which of the following certifications and/or training you possess.

• ITIL Foundation training
• ITIL Foundation certification
• PMP certification
• None of the above

28

I understand that I am required to submit the following documents at the time of application, if utilized to meet the minimum requirements: Proof of degree/transcripts; proof of Out-of-Class Assignment (OCA). If you are unable to attach, refer to the "Required Documents" section of the job posting for instructions.

• Yes
• No

Required Question