Job Summary

Under general direction, is responsible for assisting with the simpler aspects of cases. Working conditions are primarily inside an office environment but may be required to work outside in all types of weather conditions for extended periods of time and occasional exposure to hazardous materials, bodily fluids, infectious diseases and unfavorable fumes, vapors and odors. Exercises no supervision.
The San Antonio Metro Health District (SAMHD) provides public health services to clients, which may include risk for exposure to and possible transmission of vaccine-preventable diseases. Employees in high-risk positions will be required to obtain relevant immunizations, per SAMHD Policy DM13.2 (Download PDF reader). Review and consideration will be given to requests for exemption from this policy.

Essential Job Functions

• Makes and takes referrals from different agencies and the general public.
• Makes presentations to community groups explaining assistance program and may participate in health fairs, meetings and community board activities; performs patient toxicity assessments; and provides Directly Observed Therapy (DOT) to patients in the clinic or in the field.
• Coordinates and conducts special events.
• Actively participates in case reviews and provides feedback to clinic supervisor and nurse case managers on requested clients; enters field visits into clinic surveillance database and completes and submits reports.
• Answers phones and provides information about programs and performs brief intakes to include counseling TB patients on the importance of taking their anti-tuberculosis medication.
• Performs related duties and fulfills responsibilities as required.

Job Requirements

• High School Diploma or GED equivalent (recognized by the Texas Education Agency or a regional accrediting agency).
• Three (3) years of experience with a social service agency or promoting a health program.
• Valid Class “C” Texas Driver’s License.
• Any applicant selected for this position must have a background check completed with results satisfactory to the City of San Antonio and successfully complete the City of San Antonio’s Cash-Handling Certification Training.

• Bilingual in English and Spanish.
• Community health experience.
• Home Health experience.
• Medical records and documentation experience.
• Strong communication skills.

• If selected for this position, official transcripts, diplomas, certifications and licenses must be submitted at the time of processing. Unofficial transcripts and copies of other relevant documents may be attached to the application for consideration in advance.
• Please be advised that if selected for this position, information regarding employment history as it relates to the qualifications of the position will be needed for employment verification. Applicants claiming military service to meet the experience requirement for this position may attach a DD214 to the application.
• Unless otherwise stated, applicants are permitted to substitute two years of related full-time experience for one year of higher education or one year of related higher education for two years of experience in order to meet the minimum requirements of the job. One year of full-time experience is defined as 30 or more hours worked per week for 12 months. One year of higher education is defined as 30 credit hours completed at an accredited college or university.
• Applicants selected for employment with the City of San Antonio in this position must receive satisfactory results from pre-employment drug testing and background checks. If required for the position, a physical, motor vehicle record evaluation, and additional background checks may be conducted.

Knowledge, Skills, and Abilities

• Knowledge of City, State, Federal, and private programs.
• Knowledge of basic mathematics skills.
• Knowledge of available resources for referrals to clients.
• Knowledge of basic interviewing skills.
• Knowledge of counseling skills.
• Skill in utilizing office equipment, a personal computer and associated software programs.
• Ability to communicate clearly and effectively.
• Ability to record information accurately.
• Ability to establish and maintain effective working relationships with City staff and the general public.
• Ability to perform all the physical requirements of the position, with or without accommodations.

Benefits Information
The City of San Antonio (CoSA) strives to provide a competitive compensation and benefit package to attract and retain a highly skilled workforce. To accomplish this, CoSA offers subsidized health care benefits for active and retired employees, paid disability benefits, paid life insurance, as well as automatic participation in a pension program which is currently matched two to one.
For more detailed information, please click on the following link to view Benefits offered by the City of San Antonio:
http://www.sanantonio.gov/hr/employee_information/benefits/index.asp

• Part-Time, Temporary, and non-City positions are not eligible for CoSA Benefits.
• Holiday and Leave benefits for Pre-K 4 SA positions may be different than what is listed at the above link.

Additional Information
The City Of San Antonio is an Equal Opportunity/Reasonable Accommodation Employer. This means that the City does not discriminate on the basis of race, religion, sex (gender), age, disability, national origin, genetic information, or sexual orientation. All individuals are encouraged to apply and compete for jobs with the City of San Antonio.

If you require assistance at any stage of the application process due to a disability, please contact the Human Resources Department so that accommodations may be made to meet your needs. Our telephone number is 210-207-8705 and our fax number is 210-207-2285.