Salary: $41,526.00 - $67,137.00 Annually
Location : Raleigh, NC
Job Type: Full-Time
Remote Employment: Flexible/Hybrid
Job Number: 2024-00374
Department: Roadway Design Const-Eng Svcs
Opening Date: 04/17/2024
Closing Date: 5/1/2024 11:59 PM Eastern
Work Hours: Monday - Friday; 8:30 am - 5:15 pm
Hiring Range: $41,526.00 - $54,000.00 (Promotional Hiring range may very)
Job Description
The Communications Relations Specialist position engages with the public to help navigate how City projects may affect their communities. This position will work closely with the Department's Communication Analyst to provide citizen education and coordinating programs that facilitate citizen participation. Key aspects of this position include the ability to dynamically engage with the community and conduct outreach and market upcoming and current projects throughout the City.
The Roadway Design and Construction Division of the Engineering Services Department is a creative and energetic team that oversees the design and construction of road, sidewalk, bridge and greenway projects. We design and build the City's transportation network.
Duties and Responsibilities

• Provides administrative, logistics and technical support for community programs, marketing and outreach, and education initiatives.
• Provides customer service, responds to inquiries and provides information to City staff, external agencies, organizations and/or the community.
• Assists in gathering information, preparing copy, selecting the design of, and/or coordinating the development of brochures, newsletters, and other marketing communication materials.
• Reviews and recommends opportunities to enhance community education, program offerings and related marketing and community outreach.
• Identifies, develops, implements and maintains processes and practices that encourage, support and promote effective, comprehensive and meaningful citizen engagement.
• Assists with content development and communication material preparation and distribution.
• Coordinating schedules and logistics for training, program outreach and educational events.
• Gathering program information and editing and preparing digital newsletters and other material for publication.
• Updating web page information.
• Creating social media posts.
• Coordinating promotion items and marketing materials.

Typical Qualifications

Education and Experience
High School Diploma or GED and three years of event coordination and logistics experience; or an Associate's Degree in communications or business administration and one year of event coordination and logistics experience.
OR
An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation.
Licensing/Certifications
Valid North Carolina Driver's License and safe driving record or the ability to obtain one within 60 days of hire.
Additional Information

Knowledge of:

• Practices and techniques of public engagement and communications
• Customer service principles
• Social media practices
• Modern office technology and programs such as the Microsoft Office Suite, Adobe Creative Suite and project management software
• Trends and emerging technologies in video and marketing communications

Skill in:

• Writing web content.
• Performing basic original research, compiling and assembling data.
• Providing customer service.
• Organizing tasks, meeting deadlines and prioritizing competing demands.
• Following directions and meeting standards.
• Providing attention to detail in assignments.
• Proofreading and error correction.
• Exercising confidentiality.
• Organizing and maintaining records and files.
• Maintaining and updating data and documentation.
• Utilizing a computer and relevant software applications (Microsoft Office Suite, social media platforms, YouTube, project management software, and more as needed).
• Effective communication and collaboration to deliver a high-quality product.

When you join the City of Raleigh's work family as a full-time employee, your benefits are an important part of your "total rewards". Your benefits impact many aspects of your life including your health, your finances, and the protection of your family. The City provides a comprehensive benefits package as part of our total rewards program to support you through important events in your life, to enhance your life outside work, and to help you plan and prepare for the future.
To find out about the City's benefits package, and other programs, please visit our Employee Benefits page: https://raleighnc.gov/services/jobs-and-volunteering/pay-and-benefits
The City employs temporary and seasonal employees who generally are scheduled to work on a short-term basis. However, if you are hired as a temporary or seasonal employee, or as an intern, you are not eligible for the City of Raleigh's benefits.
01

Please select your highest level of education completed.

• Some high school
• High school diploma (or GED)
• Some college
• Associate's degree
• Bachelor's degree
• Master's degree
• PhD or other professional degree

02

How much relevant or comparable work experience do you have in communications and community relations?

• None
• Less than 1 year
• 1 to less than 2 years
• 2 to less than 3 years
• 3 to less than 4 years
• 4 to less than 5 years
• 5 to less than 6 years
• 6 to less than 7 years
• 7 to less than 8 years
• 8 to less than 9 years
• 9 to less than 10 years
• 10 years or more

03

Do you have a valid North Carolina Driver's License Class C or the ability to obtain one within 60 days of hire?

• Yes, I currently have a valid NC Driver's License.
• I do not currently have a valid NC Driver's License, but I can obtain one within 60 days of hire.
• No, I do not currently have a valid NC Driver's License and NO, I cannot obtain one within 60 days of hire.

04

Do you have experience with and feel comfortable posting to social media?

• Yes
• No

05

Do you have any experience DRUPAL or other website editing systems?

• Yes
• No

06

If yes to the above, please describe
07

Do you have experience using photo and video editing software?

• Yes
• No

08

If yes to the above, please describe.
Required Question