NATURE OF WORK:
 
Performs varied, complex secretarial and/or clerical work of above average difficulty and usually of a specialized nature and involves complicated and varied procedures or work methods, and permit reasonable initiative and independent judgment. The primary functions of this classification are maintaining complex records, gather and develop statistical data for reports, provide information/customer service, interview, and verify technical information. Positions require the application of specialized knowledge in interpretation of ordinances, rules, regulations, or procedures, working independently on certain assignments, and/or overseeing the work of a small clerical staff performing routine repetitive duties. Most positions require proficiency in typing. Work is performed according to general instructions and/or established guidelines, which apply to most usual work situations. Work problems involving significant departure from standard policy or procedure are reviewed with Supervisor for final determination. Work is generally reviewed through random spot checks of records or discussion of problems; however, unusually important or complicated assignments are checked in detail upon completion.