The City Naples strives to be an employer of choice and most of our employees turn jobs into long term careers. The salary shown in the job description is the full range for this position from entry to later career.

NEW EMPLOYEES ARE HIRED AT, OR NEAR THE ENTRY POINT SHOWN, DEPENDING ON QUALIFICATIONS AND RELEVANT EXPERIENCE.

• $2,000 signing bonus upon hire; 
• $1,000 paid to the employee upon successful completion of the NPD Basic Public Safety Telecommunicator Course; 
• $1,000 paid to the employee upon successful attainment of FL State certification; 
• $1,000 paid to the employee upon successful completion of 2 years of employment. 

• Receives 911 emergency, and non-emergency calls by voice, TTY/TDD, and text via the City's telecommunications system; obtains and provides information; contacts and dispatches the correct agency units; provides agency units with information needed to respond appropriately and to ensure personnel/officer safety; monitors status of response; and contacts wrecker services and utility companies as needed.
• Employs and monitors varied automated information systems (e.g. telecommunications consoles, computers, and peripherals) and associated software (e.g. CAD, GIS, FCIC/NCIC) to access, obtain, enter, and relay law enforcement and public safety information to/from national, state, county, and local systems.
• Responds to notifications of security, fire, and medical alarms received from agency resources and private monitoring services (e.g. Electronic Pursuit System; Automated License Plate Reader; residential and commercial security companies).
• When certified, provides over-the-phone pre-arrival/basic life support medical instructions to public requests for emergency medical assistance.
• Monitors functionality of communications center equipment, including telephones, radios, computers, teletype, audio and video recording systems, and related peripherals; troubleshoots minor operating problems; contacts equipment service providers as needed.
• Performs computer background checks on criminals; handles inquiries on driver's licenses, vehicle tags, stolen articles and property, guns, wanted and missing persons, and warrants and summons; provides information from computer database as requested by officers.
• Performs various administrative support activities such as entering, updating and retrieving information from databases; enters law enforcement information into databases; maintains communication logs; queries data bases upon request; researches warrant information, driver's licenses and tags; submits information to appropriate staff.
• Operates a personal computer to enter, retrieve, review or modify data, utilizing Microsoft Word, Excel, CAD, CJIS, word processing, spreadsheet, database, presentation, Internet, e-mail, or other software; and operates general office or other equipment as necessary to complete essential functions.

1. Data Utilization: Requires the ability to review, classify, categorize, prioritize, and/or analyze data. Includes exercising discretion in determining data classification, and in referencing such analysis to established standards for the purpose of recognizing actual or probable interactive effects and relationships.
2. Human Interaction: Requires the ability to assist persons by action or interaction in carrying out specialized medical, therapeutic, counseling, or related procedures.
3. Equipment, Machinery, Tools, and Materials Utilization: Requires the ability to simultaneously manipulate and control the operation of multiple communications equipment and/or materials requiring complex and/or rapid adjustments. 
4. Verbal Aptitude: Most work is verbal; must receive, evaluate and produce verbal information utilizing a wide variety of reference, descriptive, and/or advisory data and information.
5. Mathematical Aptitude: Requires the ability to perform addition, subtraction, multiplication, and division; the ability to calculate decimals and percentages; the ability to utilize principles of fractions; and the ability to interpret graphs.
6. Functional Reasoning: Requires the ability to apply principles of rational systems; to interpret instructions furnished in written, oral, diagrammatic, or schedule form; and to exercise independent judgment to adopt or modify methods and standards to meet variations in assigned objectives.
7. Situational Reasoning: Requires the ability to exercise judgment, decisiveness and creativity in situations involving evaluation of information against measurable or verifiable criteria. Requires a high level of responsibility and decision-making that may be critical to the safety of the public and field officers.

MINIMUM QUALIFICATIONS

• High school diploma or GED, supplemented by any experience demonstrating basic data entry skills and customer service work; must pass computer based skills tests that includes data entry accuracy,; or an equivalent combination of education, training, and experience. Continued hire contingent upon the following:
• Satisfactory in-service training completion of NPD Basic Public Safety Telecommunicator (PST) Program, and certification in FCIC/NCIC.
• Within 6 months after completing the NPD Basic PST Program, must pass State of Florida PST Examination per §401.465(2)(d)1, Florida Statutes; and attain, via scheduled in-service training, certification in CPR and as an Emergency Medical Dispatcher.
• Continued rating requires completion of in-service training, selected formal courses, and biennial maintenance the following certifications: State of Florida PST (per §401.465(2)(e), Florida Statutes); FCIC/NCIC; CPR; Emergency Medical Dispatcher.