Description

* Please make sure that you complete the City of Lake Wales Application at https://www.lakewalesfl.gov/762/Job-Openings in order to be considered.*

GENERAL PURPOSE

Performs a variety of routine work in the public library environment and provides services to library patrons and staff.

SUPERVISION RECEIVED

Works under the supervision of the Reference Librarian.

SUPERVISION EXERCISED

None.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Responsible for shelving returned library materials in the adult collection.
• Responsible for maintaining order in the adult bookshelves by performing shelf reading as assigned by Reference Librarian or other supervisory staff.
• Maintains library public areas in a clean and orderly fashion by sustaining orderly shelves and performing light cleaning and/or organizing tasks.
• Answers telephone calls and provides information or otherwise assists or refers patrons as appropriate.
• Provides reader’s advisory, reference, and other patron assistance services.
• Works proficiently with basic computer software.
• Assists patrons with computer use and troubleshoots basic computer and office equipment problems.
• Assists patrons with printing from mobile devices.
• Participates in staff meetings to discuss and resolve problems, contribute ideas for improvement, and keep updated on library plans and activities.
• Assists with opening and closing duties.
• Attends continuing education classes and/or webinars that are relevant for the position.
• Maintains the holds shelf, including loading and unloading daily courier containers.
• Enforces all library policies established by the Lake Wales Library Board and the City of Lake Wales including patron behavior and rules.
• Must be able to collect and properly handle money, and compute fees owed.
• Knowledge of Polk County Library Cooperative member network, services and staff is important. Knowledge of Lake Wales community highly valued, including, but not limited to addresses, providing directions, community events, organizations and educational systems.

PERIPHERAL DUTIES

Assists other Reference staff in the performance of their duties as required.

This position is regularly scheduled on Saturday.

Other duties as required.

Qualifications

DESIRED MINIMUM QUALIFICATIONS

Education and Experience:

(A) High school diploma or GED

Necessary Knowledge, Skills and Abilities:

(A) Strong knowledge of alphabetical organization and the decimal system as it applies to library organization; knowledge of computers in a Windows environment; ability to navigate the Internet for reference service to customers

(B) Skilled in the operation of tools and equipment including photocopier, scanner, fax machine.

(C) Ability to orally communicate effectively; Ability to establish and maintain effective working relationships with patrons, employees, supervisors, and the general public.

(D) Ability to collect cash payments, make change correctly and secure cash payments.

SPECIAL REQUIREMENTS

Valid Florida driver's license or other official government identification. Required to complete a minimum of 15 CEUs annually in library services, customer service or related fields.

TOOLS AND EQUIPMENT USED

Library computer system; calculator; copy and fax machine; phone; scanner

PHYSICAL REQUIRMENTS

• Sufficient clarity of speech and hearing or other communication capabilities with/without reasonable accommodation to enable the employee to communicate effectively.
• Sufficient vision or other powers of observation to enable the employee to review a wide variety of materials.
• Sufficient manual dexterity, with or without reasonable accommodation, to enable the employee to operate a personal computer, telephone, and related equipment.

WORKING CONDITIONS

• Physical Demands: Job involves considerable amount of movement and activity. Work routinely involves lifting or handling material weighing up to 40 lbs., pushing book carts weighing up to 100 lbs., and heavy use of the computer.
• Emotional Demands: Some stress related to ensuring accuracy of work. Some pressure related to sustained periods of high-volume activity and multiple demands.
• Social Environment: Relatively quiet environment.
• Physical Environment: Typical office/library environment. Some fluctuations in building temperature related to HVAC problems can cause uncomfortable period of heat or cold. Some periods of elevated noise levels.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.