The City of La Habra is recruiting to fill the position of Visitor Services Assistant for the Children’s Museum. This is a part-time position working approximately 15 – 25 hours per week including Saturday and Sunday. Additional hours may be required as needed for special events.
 
ABOUT THE POSITION:
Under general direction of the Visitor Services Coordinator, the Visitor Services Assistant assists in the daily operations of the Children’s Museum; assists in leading tours, performs various clerical and administrative duties, and provides excellent customer service to the public and over the phone.
 
SUMMER HIRING JOB FAIR: Qualified Candidates will be invited to participate in the examination process which will consist of an oral panel interview. The interview will take place at the Summer Hiring Job Fair which is scheduled for Saturday, March 23, 2024 from 9:00 a.m. - 12:30 p.m. and will take place at City Hall, 110 E. La Habra Blvd., La Habra, CA 90631. 
 
*Candidates may be offered year-round employment dependent upon availability and/or departmental programming needs.(Duties may include, but are not limited to the following):

• Provides customer service to the public and over the phone.
• Assists in opening and closing the Museum facility.
• Collects and processes admission fees and memberships. 
• Leads group tours for visiting schools and community groups.
• Assists in training and assigning work to gallery staff and volunteers.
• Feeds the living animal collection and cleans enclosures. 
• Reports all maintenance, exhibit, building, grounds, and security issues.
• Assists museum staff and volunteers working in the exhibits and with related programs.
• Provides general information and directions for all visitors to the Museum.
• Learns and obtains information about all exhibits and outreach programs.
• Oversees the exhibit areas for safety and security purposes.
• Conducts Museum workshops and special events as required.
• Assists with exhibit construction and installation.
• Assists with setting up Museum Activities and Target Free Days.
• Answers phones, operates and balances out cash registers, and assists in the gift shop.
• Assists with booking tours, membership registration, Outreach and Exhibit trunk rental programs, and daily cash deposits.
• Sorts and distributes mail.
• Assists in staffing birthday parties and monitors party supplies.
• Attends bi-weekly staff meetings and visitor service meetings.
• Performs other related duties as required.

QUALIFYING KNOWLEDGE, SKILLS, AND ABILITIES:
 Knowledge of:

• Customer relations and public relations techniques, including phone etiquette.
• Safe lifting techniques. 
• Safe work practice and procedures.

Ability to:

• Provide excellent customer service to members of the community and all those contacted while performing job functions. 
• Supervise the Museum’s daily operations efficiently and effectively. 
• Lead and train part-time staff and volunteers. 
• Work independently and make appropriate decisions. 
• Communicate effectively with co-workers and the public. 
• Follow oral and written instructions. 
• Interact in a positive manner with both children and adults. 
• Work in a flexible and creative manner with projects and assignments.
• Operate a cash register, modern office equipment, including computer equipment, Microsoft Office applications, word processing, spreadsheet and graphics software, fax, and copiers.

TRAINING AND EXPERIENCE:
Six months of experience in customer service and working with the general public AND children is desirable. Education and/or experience in museums, art, educational, recreation, cultural, or other nonprofit organizations is desired. Bilingual English/Spanish is preferred. Early Childhood education is highly desirable.
 
Applicants must be at least 16 years of age in order to apply.  
CERTIFICATES AND LICENSES:
Must possess and maintain a valid California Class C driver’s license.
 
PHYSICAL AND MENTAL DEMANDS
The sensory demands of the job typically require speaking, hearing, touching and seeing. The job involves finger dexterity to access, enter and retrieve data using a computer keyboard or calculator and to operate office equipment. Positions in this classification occasionally bend, stoop, kneel, reach, push and pull drawers to retrieve and file information. Positions in this classification occasionally lift, move and carry objects that typically weigh up to 25 pounds.
 
SPECIAL CONDITIONS 
Public Employee Disaster Service Worker: In accordance with Government Code Section 3100, all La Habra city employees are required to perform assigned disaster service worker duties in the event of an emergency or a disaster.
 
The City of La Habra is an Equal Opportunity employer and does not discriminate on the basis of race, color, creed, ancestry, national origin, gender, marital status, sexual orientation, religion, age, veteran status or disability.
 
 APPLICATION PROCEDURE
 To be considered for this opportunity, please submit a City application online through the Human Resources Department webpage at www.governmentjobs.com/careers/lahabraca. Completed applications will be accepted until filled. This position may close at any time, so please apply immediately. Applications will be screened and those applicants deemed best qualified will be invited for an oral interview. The final candidates must successfully complete a medical exam, drug screening, employment history verification, DMV check and will also be fingerprinted.
 
If any accommodation is needed during the interview, please notify the Human Resources Department at least five days in advance of your scheduled appointment so that we may be able to provide a reasonable accommodation.