4 SUPERVISING CUSTOMER SERVICE REPRESENTATIVE Jobs in Ithaca, NY
CITY OF ITHACA is Hiring a SUPERVISING CUSTOMER SERVICE REPRESENTATIVE Near Ithaca, NY
LOCATION: City of Ithaca - Chamberlain’s Office
SALARY: $48,885, with subsequent increases to $61,10
The City of Ithaca values diverse perspectives and life experiences. We encourage people of
all backgrounds to apply, including people of color, women, LGBTQ , veterans, people with
disabilities, and those with lived experiences.
POSITION DESCRIPTION: The work involves responsibility for supervising and participating in the
receipt, recording and processing of payments for various City bills and services in the City Chamber-
lain's Office. The incumbent provides working supervision and training to Customer Service Repre-
sentatives and Customer Service Representative Trainees engaged in these functions. The Super-
vising Customer Service Representative also is responsible for accurately relaying information to the
public regarding the diverse and various City functions handled by the City Chamberlain’s Office, and
for training new staff to provide public information. The work involves extensive face-to-face interac-
tion with the public, including difficult or irate customers. The work is performed under the general
supervision of the Deputy City Chamberlain in accordance with well-established office procedures,
with leeway allowed to exercise independent judgment in carrying out the details of the work. Super-
vision as a lead worker is exercised over Customer Service Representatives and Customer Service
Representative Trainees; full supervision is exercised in the absence of superiors. Does related work
as required.
MINIMUM QUALIFICATIONS:
A. Possession of a Bachelor’s degree in Business Administration, Accounting, Public Administration,
Management, or a closely related field with similar course curriculum and two (2) years of full-time
paid clerical, administrative, or office management experience, or its part-time paid equivalent, which
shall have included the preparation and/or maintenance of financial records or accounts; or
B. Possession of an Associate’s degree in Business Administration, Accounting, Public Administra-
- time paid clerical, administrative, or office management experience, or its part-time paid equivalent,
C. Graduation from high school or possession of a high school equivalency diploma and six (6) years
of full-time paid clerical, administrative, or office management experience, or its part-time paid equiv-
alent, which shall have included the preparation and/or maintenance of financial records or accounts;
or
D. An equivalent combination of training and experience as defined by the limits of (A), (B) and (C)
above.
Note: College degrees must have been awarded by a college or university accredited by a regional,
national, or specialized agency recognized as an accrediting agency by the U.S. Department of Educa-
tion and/or U.S. Secretary of Education. If an applicant’s degree was awarded by an educational insti-
tution outside the United States and its territories, the applicant must provide independent verification of
equivalency. A list of acceptable companies who provide this service can be found at
www.cs.ny.gov/jobseeker/degrees.cfm. Applicants are responsible for payment of the required evalua-
tion fee.
RESIDENCY REQUIREMENTS: There are no residency requirements for this position.
APPOINTMENT STATUS AND EXAM REQUIREMENT: This will be a provisional appointment
pending the results of a civil service examination to be scheduled at a later date. Permanent appoint-
ment will be dependent upon the candidate's exam score.
To view the complete job description visit: http://www.cityofithaca.org/302/Job-Descriptions.
APPLICATION MATERIALS REQUIRED:
- City of Ithaca application
- Copy of high school and college transcripts
Applications must be received by the City of Ithaca Human Resources Department no later than
4:30 PM EST on the last filing date indicated below. All applications must be submitted electroni-
cally through our online application program. We do not accept paper applications, faxed applica-
tions, e-mailed applications or photocopies of applications.
Submit required application materials by June 21, 2023:
City of Ithaca
Human Resources Department
The City of Ithaca is committed to Equity and Inclusion. We encourage those with similar values to
apply.
Issued: June 6, 2023
Job Summary
Full Time
$47k-60k (estimate)
06/10/2023
06/08/2024
ithacami.com
ITHACA, MI
100 - 200
1855
Private
CHELSEY FOSTER
$10M - $50M
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