Customer Support Specialist I

Support Services Department

$18.30/hour starting pay

Hagerstown, Maryland is a vibrant and exciting city located in the heart of the Mid-Atlantic region. Known for its rich history, scenic beauty, and vibrant culture, Hagerstown offers something for everyone. Whether you’re a history buff looking to explore the city’s many museums and historic sites, an outdoor enthusiast looking to hike, bike, or kayak through its many parks and trails, or a foodie looking to sample the city’s diverse culinary scene, Hagerstown has it all. With its welcoming community, excellent schools, and thriving economy, Hagerstown is a great place to live, work, and play.

The City of Hagerstown is committed to fostering an inclusive and diverse workplace where everyone feels valued, respected, and supported, regardless of their background, identity, or personal beliefs.

The Customer Support Specialist I position provides superior customer service, starts new service, and performs work involving account scheduling and reconciliation, work-paper preparation, cash and check receipting and proofing, customer billing, deposit verification, origination and preparation of customer and department correspondence, and other tasks related to the department. This position is under the supervision of the Customer Service Supervisor.

Education: High school diploma or equivalent. Minimum of 6 college credit hours in introductory and/or intermediate accounting.

Experience: Minimum of 3 years in an office environments with experience handling large sums of cash and checks, and a minimum of 1 year of experience in computer data input. Experience communicating via phone calls, emails, and talking to the public face to face is a must. Experience in customer service, billing, collection, complaint resolution, and keyboard skills. Ability to be professional under stressful circumstances.

License & Certification: Must have a valid vehicle operator’s license and satisfactory driving records in accordance with City policy.

Essential Functions: Replies to inquiries for tax/parking/utility information in both oral and written forms of communication as required; Responsible for and/or assists with preparation, distribution, and filing of tax bills, special assessment billings, delinquent notices, utility bulk mailings, parking fees, and other billing fees, prepares check requests as needed.

Applicants: For a complete job description or to apply online, visit our website at www.hagerstownmd.org/jobs. The deadline to apply is 4:30 p.m. on Thursday, April 11, 2023, after which the position may remain open until filled. Applicants requiring special assistance should call 301-739-8577, Ext 828.

Job Type: Full-time

Pay: $18.30 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift
• No nights

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Work Location: In person