Purpose

Minimum Qualifications

Job Description

ESSENTIAL FUNCTIONS

The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.
Serve as additional tier of support for Help desk Confers with Network and Systems Analyst Configure LAN appliances
Focus on life safety as it relates to access control
Involved in installing and maintaining Structured Cabling and Outside Plant

Perform skilled installation, replacement, repair, testing, and maintenance of structured cabling and fiber optic systems in accordance with established codes and standards
Accurately label all cable ports and document fiber optic installations Assist with managing wireless and cellular data connectivity sites
Test and maintain building UPS and portable and stationary Generators
Perform physical moves/adds/changes in support of computer and telephony operations Research emerging technologies and provide detailed problem resolutions

Provide instruction and training to end users
Work on-call and participate in a rotation for covering after hour emergency calls Responsible for safety checks and reporting issues with vehicles and/or equipment

Effectively communicate, in a positive and professional manner, with other city employees, departments, vendors, and subcontractors climb ladders, operate lifts, carry, push, and/or pull moderately heavy materials. Safely operate city vehicles, lifts, and trailers
Assists with managing the City telephone system, including associated systems, directories, databases, and spreadsheets, including invoice reconciliation and payment

Install, program, and maintain City telephone systems, perform telephony related moves adds and changes, manage and program voicemail, automated attendants, interactive voice response (IVR) and virtual faxing systems, including systems troubleshooting
Manage main distribution frames (MDF), intermediate distribution frames (IDF), telecommunication rooms and enclosures, and other physical connection point and cross connection facilities
Assists Telecommunications Analyst to manage, reconcile, and account for leased line and service provider circuits and services
Maintain, support, reconcile and troubleshoot mobile devices (MDM) throughout the City, including cell phones, air cards and hotspots
Install, program, troubleshoot and maintain City Access Control systems: databases, ID Cards, Doors and Boards, and Camera systems: databases, Cameras, Audio
Assist with implementing user training to maximize the use of technologies associated with a converged network for accomplishing City-wide business objectives

Provide on-going support and assistance in the development of end-user documentation
Perform the duties of Telecommunications Technician as required
Manages and uses computer databases, electronic spreadsheets, live and recorded video, desktop publishing, word processing, and statistical applications to manipulate, analyze, and present data
Assist with monitoring Information Technology related licensing, warranty, and maintenance agreements for compliancy
Assist with research, planning, installation, and configuration of software and hardware systems in accordance with manufacturer specifications, industry best practices, and Information Technology security and performance related standards and requirements
Adheres to established project management disciplines including customer needs definition, project planning and document creation, procurement, work execution, controlling and monitoring, and project closure and handoff
MARGINAL FUNCTIONS

Performs related duties as required.

PERFORMANCE APTITUDES

Data Utilization: Requires the ability to evaluate, audit, deduce and/or assess data and/or information using established criteria; includes exercising discretion in determining actual or probable consequences, and in referencing such evaluation to identify and select alternatives.
Human Interaction: Requires the ability to provide guidance, assistance and/or interpretation to others on how to apply procedures and standards to specific situations.
Equipment, Machinery, Tools, and Materials Utilization: Requires the ability to operate, maneuver, and/or control the actions of equipment, machinery, tools, and/or materials used in performing essential functions.
Verbal Aptitude: Requires the ability to use conceptual data and information, as well as reference, descriptive, design, advisory, consulting and synthesis data and information as applicable.
Mathematical Aptitude: Requires the ability to utilize the base mathematical applications including adding, subtracting, multiplying, dividing, decimals, and percentages.
Functional Reasoning: Requires the ability to apply principles of logical functions. Ability to deal with several concrete and abstract variables and to analyze major problems that require complex planning for interrelated activities that can span one or several work units.
Situational Reasoning: Requires the ability to exercise the judgment, decisiveness and creativity required in situations involving the evaluation of information against measurable or verifiable criteria.
ADA COMPLIANCE
Physical Ability: Tasks involve the ability to exert a small amount of physical effort in sedentary to light work involving moving from one area of the office to another; requires sufficient hand/eye coordination to perform semi-skilled repetitive movements, such as programming computers, utilizing computer equipment, using a calculator, etc. Tasks may involve extended periods of time at a keyboard or workstation.
Sensory Requirements: Tasks require visual and auditory perception and discrimination and oral communications ability.
Environmental Factors: Tasks may risk exposure to extended levels of stress when dealing with situations, such as out of service systems.
PERFORMANCE INDICATORS
The work performance of non-supervisory personnel of the City of Daytona Beach is routinely evaluated according to the performance criteria outlined herein:

Knowledge of Job: Is knowledgeable in the methods, policies and procedures of the IT division pertaining to specific duties of the Telecommunications Specialist. Is knowledgeable in the laws, ordinances, standards and regulations pertaining to the specific duties and responsibilities of the position. Has thorough knowledge of the organization of the City and of related departments and agencies. Has the ability to comprehend, interpret, and apply regulations, procedures, and related information. Has the technical ability to plan, configure, implement, maintain, and manage software and hardware programs. Has the technical skill to install, maintain, and repair PC hardware and peripheral equipment. Can utilize professional and administrative level judgment to approve invoices and purchases of computer and telecommunications equipment and services. Has the ability to comprehend, interpret, and apply regulations, procedures, and related information. Has knowledge of and skill in the use of equipment, tools, and materials used in network administration and management information system maintenance. Is capable of analyzing, recommending, installing, training on the use of, and troubleshooting all hardware and software systems for use in the City. Has knowledge of modern office practices and equipment. Has knowledge of proper English usage, vocabulary, punctuation, and spelling; has knowledge of basic mathematics. Can type accurately at a rate sufficient for the successful performance of assigned duties. Knows how to operate and maintain a variety of office equipment as necessary in the performance of daily activities. Is skilled in applying responsible attention to detail as necessary in preparing reports and correspondence. Can read and interpret various materials pertaining to the responsibilities of the job. Can take the initiative to complete the duties of the position without the need of direct supervision. Can use independent judgment in performing routine and non-routine tasks. Has the ability to plan, organize, and prioritize daily assignments and work activities. Can help fellow employees as necessary. Has the ability to learn and utilize new skills and information to improve job performance and efficiency. Knows how to perform duties in a courteous manner and with the utmost integrity in the best interest of the public. Has knowledge of the occupational hazards and safety precautions of the industry. Can work under stressful conditions as required. Knows how to react calmly and quickly in emergency situations.
Quality of Work: Maintains high standards of accuracy in exercising duties and responsibilities. Exercises immediate remedial action to correct any quality deficiencies that occur in areas of responsibility. Maintains high quality communication and interaction with internal and external entities with which the position interacts.
Quantity of Work: Performs described essential functions and related assignments efficiently and effectively in order to produce quantity of work which consistently meets established standards and expectations.
Dependability: Assumes responsibility for completing assigned work. Completes assigned work within deadlines in accordance with directives, policy, standards, and prescribed procedures. Maintains accountability for assigned responsibilities in the technical, human, and conceptual areas.
Attendance: Attends and remains at work regularly and adheres to policies and procedures regarding absenteeism and tardiness. Provides adequate notice to upper management with respect to vacation time and leave requests.
Initiative and Enthusiasm: Maintains an enthusiastic, self-reliant and self-starting approach to meet job responsibilities and accountabilities. Strives to anticipate work to be accomplished, and initiates proper and acceptable action for the completion of work with a minimum of supervision and instruction.
Judgment: Exercises analytical judgment in areas of responsibility. Identifies issues or situations as they occur and specifies decision objectives. Identifies or assists in identifying alternative solutions to issues or situations. Implements decisions in accordance with prescribed and effective policies and procedures and with a minimum of errors. Seeks expert or experienced advice where appropriate and researches issues, situations and alternatives before exercising judgment.
Cooperation: Accepts supervisory instruction and direction and strives to meet the goals and objectives of same. Questions such instruction and direction when clarification of results or consequences is justified (i.e., poor communications, variance with established policies or procedures, etc.). Offers suggestions and recommendations to encourage and improve cooperation intra- and inter-departmentally.

Relationships with Others: Shares knowledge with managers, supervisors and coworkers for mutual benefit. Contributes to maintaining high morale among all employees. Develops and maintains cooperative and courteous relationships inter- and intra-departmentally, and with external entities with whom the position interacts. Tactfully and effectively handles requests, suggestions, and complaints in order to establish and maintain good will. Emphasizes the importance of maintaining a positive image.
Coordination of Work: Plans and organizes daily work routine. Establishes priorities for the completion of work in accordance with sound time-management methodology. Avoids duplication of effort. Estimates expected time of completion of work elements and establishes a personal schedule accordingly. Attends required meetings, planning sessions, and discussions on time. Implements work activity in accordance with priorities and estimated schedules.
Safety and Housekeeping: Adheres to all established safety and housekeeping standards. Ensures such standards are not violated.
The City of Daytona Beach is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the City of Daytona Beach will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.