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City of Cleveland Heights
Ohio, OH | Part Time
$36k-46k (estimate)
2 Months Ago
Front Desk Office Assistant (Part Time)
$36k-46k (estimate)
Part Time | Public Administration 2 Months Ago
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City of Cleveland Heights is Hiring a Front Desk Office Assistant (Part Time) Near Ohio, OH

SUMMARY: Incumbents are responsible for customer service by providing information, answering the telephone, program registration, memberships, rentals and performing related activities.
 
 ESSENTIAL DUTIES & RESPONSIBILITIES:
The list of duties and responsibilities is illustrative only, and is not a comprehensive listing of all the duties and responsibilities performed.
  • Exhibits a service orientation toward customers and maintains productive working relationships
  • Participates in the accomplishment of organizational, departmental, and workgroup goals and objectives
  • Provides customer service support to internal and external customers;
  • Screens incoming calls and correspondence to provide assistance or direct to the appropriate area;
  • Assists customers with memberships, program registrations, rentals, and taking payments;
  • Responds to customer inquiries and assists in the resolution of problems;
  • Responds to internal requests for information and assistance, and provides information regarding applicable rules, policies, and regulations;
  • Maintains regular attendance and punctuality
  • Performs other duties of a similar nature or level
 QUALIFICATIONS:
Knowledge of:
  • Customer service principles
  • Time management principles
Skill in:
  • Using modern office equipment
  • Keyboarding
  • Using a computer and related software applications
  • Customer service
  • Establishing and maintaining effective working relationships with associate personnel, other City employees and the general public
  • Tactfully and courteously interact with children and adults participating in recreation activities
Ability to:
  • Maintain a safe work environment
  • Provide quality customer service
  • Participate in teamwork productively
  • Communicate clearly and concisely, both orally and in writing
  • Use interpersonal skills to interact with coworkers, supervisor, the general public, etc., to sufficiently exchange or convey information and to receive work direction
EDUCATION AND/OR EXPERIENCE:
High school diploma or GED; or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job.THIS IS A PART-TIME 20-25 HOUR PER WEEK POSITION

Job Summary

JOB TYPE

Part Time

INDUSTRY

Public Administration

SALARY

$36k-46k (estimate)

POST DATE

03/11/2024

EXPIRATION DATE

05/29/2024

WEBSITE

clevelandheights.com

HEADQUARTERS

CLEVELAND HEIGHTS, OH

SIZE

200 - 500

TYPE

Private

CEO

KEN MOLACK

REVENUE

$10M - $50M

INDUSTRY

Public Administration

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The following is the career advancement route for Front Desk Office Assistant (Part Time) positions, which can be used as a reference in future career path planning. As a Front Desk Office Assistant (Part Time), it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Desk Office Assistant (Part Time). You can explore the career advancement for a Front Desk Office Assistant (Part Time) below and select your interested title to get hiring information.