WHO WE ARE

Epic Aircraft, based in beautiful Bend, Oregon, is the leading designer and manufacturer of high-performance, all composite, six-seat single-engine turboprop aircraft.

We're seeking talented and creative individuals who are interested in pursuing a career in the aerospace and / or composite technology industries.

WHAT YOU'LL DO

As a member of the Customer Support Team, the Customer Support Specialist will assist customers, aircraft operators, mechanics, and service centers with aircraft-specific support questions.

The Support Specialist will ensure the customer support and service experience from time of delivery until time of trade-in is second to none.

This role is critical to the Epic customer ownership experience which drives brand reputation & repeat business. This role will start in the maintenance shop to gain hands-on experience with the Epic fleet.

This is a great job for you if you are looking for a career you can grow with. Other duties may include :

• Leading or assisting customers with AOG operations
• Interfacing with the parts department for warranty parts
• Communicating with vendors and supplier-customer support personnel
• Working with the Epic Engineering team for troubleshooting and solution development
• Interface with the Sales and Marketing divisions

WHAT YOU BRING TO THE TEAM

• Customer phone support experience of any kind
• Able to calmly assess a situation and determine the appropriate course of action or person to route call to
• Able to provide a best-in-class customer experience
• Computer skills including data entry
• Ability to multi-task
• Neat, clean business attire and attitude
• Willingness to be on-call on a rotating schedule (Able to answer phone calls)
• Ability to read and understand blueprints, drawings, wiring diagrams and system schematics (training provided)
• Ability to read and interpret maintenance manuals (training provided)
• Experience writing and proofreading technical documents is desirable
• Mechanical skills desirable
• Willingness to learn or perform maintenance, kit-proofing, redlining documents pertaining to specific maintenance tasks
• Ability to work efficiently and effectively alone with limited direction
• Authorized to legally work in the U.S. for any company without sponsorship now or in the future

Desirable :

• Aviation customer service experience preferred
• FAA airframe and powerplant license is preferred
• Previous aircraft maintenance experience highly desirable
• Pilot license preferred but not required
• Experience with CRM platforms, especially HubSpot, is a plus
• Experience with Garmin avionics systems is a plus
• Experience working on Epic Aircraft is desired but not required

WHAT'S IN IT FOR YOU

• Customer service position with room to grow
• Competitive wages
• Three (3) weeks of paid time off (Includes a Paid week Off Between Christmas and New Year)
• Seven (7) paid holidays
• Discretionary year-end Bonus
• 100% paid health, vision, and dental benefits for employees & 50% for dependents
• 401K retirement plan with a 3% matching program
• Pay Increases based on performance
• Friendly team environment and fun company events

Last updated : 2024-05-17