Under general supervision, coordinates, collaborates, research permit data to update and scan permit records; responds to customer permit and inspection requests; and cash handling, perform other related administrative duties as directed.

ESSENTIAL JOB FUNCTIONS:

• Ability to work effectively with the public and City staff to address inquiries for information, assistance, and resolution of complaints; ability to review responses for clear communication of the resolution; ability to maintain, scan, code, and enter data into databases for tracking and document management; ability to print out closed customer comment forms and file.
• Maintain training program and serve as Service Representatives; close/balance daily financial reports including cashier reports, bank deposits, cash, checks, impact fees and revenue totals.
• Ability to assist management staff with interpreting permit information and entering data into various programs such as AMANDA and the document management.
• Manage document management or impact fee program’s structure, accounting, reports and monitoring practices.

OTHER JOB FUNCTIONS:

• Ability to generate correspondences, memos, agendas, reports, forms and manuals and/or other written materials appropriate to department; ability to ensure necessary copies of pertinent forms, materials, reports, records and documents are made, distributed, and filed.
• Ability to receive and review various records, forms, and reports for the purpose of completing or verifying for accuracy; ability to process various forms required of assigned division and distribute department/division information, reports, and other relevant materials appropriate to division; ability to access information through Arc IMS Web Maps, Map View and Map Quest.
• Ability to access input and retrieve information from the City's mainframe and personal computer utilizing various software; ability to train other employees on office and work location procedures involving customer service and office maintenance.
• Ability to direct, control, and plan operations involving the activities of other or process with which others are involved; ability to establish and maintain effective working relationships with other city departments, employees, and outside contractors.

MINIMUM QUALIFICATIONS:
Knowledge, Skills and Abilities Required:

• Knowledgeable enough to be used as a resource by other staff members.

• Knowledge of modern office methods, practices, and equipment.

• Knowledge of basic accounting.

• Knowledge of planning, organizing, and evaluation programs.

• Skill in using a PC, financial system, spreadsheet, and work processing software.

• Skill in communicating with city employees and contractors by both oral and written means.

• Skill in identifying and resolving contractors and department problems.

• Skill in recording and organizing data. Skill in alpha and numeric filing.

• Skill in composing and editing correspondences.

• Ability to perform a variety of physical skills, including but not limited to, seeing, sorting, typing, and writing.

• Ability to operate a variety of office equipment, including but not limited to, PC, various computer software, copiers, telephone, fax machines, and calculator.

• Ability to work independently with minimal supervision.

• Ability to operate a motorized vehicle

Qualifying Education and Experience:

• Associates degree.
• 2-3 years clerical office experience, or any equivalent combination of education and/or experience.
• Possession of a valid Texas Operator's, Class C, License, with good driving record.