2 Overnight Guest Engagement Associate Jobs in Sacramento, CA

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Overnight Guest Engagement Associate

City Net

Sacramento, CA | Full Time

$48k-62k (estimate)

3 Weeks Ago

Per Diem Overnight Shelter Engagement Associate

City Net

Sacramento, CA | Per Diem

$44k-57k (estimate)

10 Months Ago

Overnight Guest Engagement Associate

City Net Sacramento, CA

$48k-62k (estimate)

Full Time 3 Weeks Ago

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City Net is Hiring an Overnight Guest Engagement Associate Near Sacramento, CA

Position Overview: The Overnight Shelter Engagement Associate will be responsible for providing support and assistance to individuals and families experiencing homelessness who are staying in the shelter overnight. This position will work closely with the Shelter Manager and other staff members to ensure that clients are safe, comfortable, and have access to the resources they need to transition out of homelessness.

Our Engagement Associates use problem-solving, empathy, and verbal de-escalation skills to maintain a safe and secure environment for guests. They will provide general support and customer service for shelter guests including coordinating check-in, conducting property checks, and providing conflict resolution. City Net’s programs follow Housing First and Harm Reduction service models.
Work Location: Sacramento, CA
Work Environment and Expected Hours:
This is a full-time, hourly position. The person in this position will work in a shelter for people exiting street-level homelessness.
Schedule: Overnight Shift: 11:00 pm - 7:30 am, 5 days a week

Key Responsibilities:

Provide a welcoming and supportive environment for clients staying in the shelter overnight
Assist clients with basic needs such as food, clothing, and hygiene items
Conduct intake assessments and provide referrals to appropriate resources and services
Monitor the shelter overnight to ensure the safety and security of clients and the facility
Document client interactions and maintain accurate records
Collaborate with other staff members to develop and implement programs and services that meet the needs of clients
Participate in staff meetings, trainings, and other activities as required

Requirements:

High school diploma or equivalent
Experience working with individuals experiencing homelessness or other vulnerable populations
Strong communication and interpersonal skills
Ability to work independently and as part of a team
Basic computer skills
Ability to work overnight shifts, including weekends and holidays

Nice To Have:

Security, overnight bridge housing/shelter coordination, customer service, food service, and/or volunteer coordination experience
Experience interacting with people affected by homelessness, substance use disorders, chronic health and mental health concerns, domestic and intimate partner violence, and/or human trafficking) strongly preferred
Professional experience and homelessness services contacts in Sacramento County
Bilingual (English/Spanish)
Experience in community service, community organizing, and coordinating volunteers
Professional experience with Microsoft Suite

Physical Demands: The Overnight Shelter Engagement Associate must be able to lift and carry up to 25 pounds, stand for extended periods of time, and perform other physical tasks as needed.

Working Conditions: This position will work primarily in a shelter environment, which may include exposure to noise, odors, and other environmental factors.

Our Organization: City Net is a 501(c)(3) non-profit community organization that is committed to breaking the cycle of homelessness in the communities we serve by connecting neighbors experiencing homelessness to transformative care and innovative housing solutions. Our objective is to reduce homelessness to functional zero in the regions we serve through collaborative supportive services, housing provision, and data-driven solutions that empower our clients to reach their personal goals.

Benefits: We believe in supporting our employees in all areas of life. That is why we offer top-tier benefits to our eligible employees, including but not limited to:

Health insurance (Anthem HMO and PPO options. City Net pays 100% of the employee premium for our baseline plan)
Paid time off
Retirement plan (401k with employer matching contributions)
Dental insurance
Vision insurance
Life insurance (Employer paid group term life and voluntary life)
Referral program
Parental leave
Professional development assistance
Employee assistance program
Wellness Reimbursement Program
Company Vehicles, iPhones, Laptops, and Tablets
Career Pathing, Raises, Recognition & Rewards
Early Earned Wage Access
Credit Union Preferred Partnership

Visit https://citynet.org/careers for further details.

Diversity, Equity, Inclusion, and Belonging: Promoting a culture of diversity, equity, inclusivity, and belonging that embraces the contributions of all team members is important to City Net and our success. Our team is composed of individuals with different strengths, experiences, and backgrounds. Note: We do not consider your name, or the names of your undergraduate and graduate schools from your resume. This process is aimed at opening all of our job opportunities to more candidates, reviewing applicants on performance assessments instead of resume proxies (e.g., where you went to school).