Overview: Lead Case Managers (LCMs) perform all duties of Case Managers. They provide case management and supportive services to individuals and families who are experiencing homelessness. Through a referral process, LCMs seek to connect unsheltered homeless neighbors to sustainable housing. LCMs meet clients where they are and support them to achieve their goals. City Net’s services are housing-focused; LCMs work with clients on developing long-term housing plans. LCMs connect homeless neighbors to appropriate supportive services, including medical health treatment, mental health treatment, counseling, and permanent housing. Lead Case Managers offer care and service coordination in partnership with other nonprofits, County and City entities, law enforcement, behavioral health services, and medical providers to ensure clients receive the help they need. These services are provided in collaboration with our partners with the intention of assisting clients with obtaining and maintaining permanent housing as quickly as possible. City Net’s programs follow Housing First and Harm Reduction service models.

Additionally, Lead Case Managers are responsible for assisting supervisors in monitoring staff performance, schedules, and expenses, and providing guidance, peer-mentorship, and training to Case Managers to help them meet the requirements established for their positions.

Work Environment and Expected Hours: This is a regular, full-time, hourly position that operates primarily “in the field” (not in an office or from home), with daily travel to and work within local neighborhoods, shelters, and informal encampments as well as, under normal circumstances, meetings in professional office environments, law enforcement offices, community nonprofit and government agency offices, and other public and business spaces throughout the area. This is an essential, client-facing position during any crisis. This position works Five days per week, 8 hours each shift.
Shift: 8:00 am - 4:30 pm, Monday through Friday

Administrative Support

Team Leadership

Organizational Overview: City Net is a 501(c)(3) non-profit community organization that is committed to breaking the cycle of homelessness in the communities we serve by connecting neighbors experiencing homelessness to transformative care and innovative housing solutions. Our objective is to reduce homelessness to functional zero in the regions we serve through collaborative supportive services, housing provision, and data-driven solutions that empower our clients to reach their personal goals.
Benefits: We believe in supporting our employees in all areas of life. That is why we offer top-tier benefits to our eligible employees, including but not limited to:

Visit https://citynet.org/careers for further details.
Diversity, Equity, Inclusion, and Belonging: Promoting a culture of diversity, equity, inclusivity, and belonging that embraces the contributions of all team members is important to City Net and our success. Our team is composed of individuals with different strengths, experiences, and backgrounds. Note: We do not consider your name, or the names of your undergraduate and graduate schools from your resume. This process is aimed at opening all of our job opportunities to more candidates, reviewing applicants on performance assessments instead of resume proxies (e.g., where you went to school).
Questions? If you have questions about this position or our organization, please contact City Net's Recruitment Team by emailing Recruitment[at]CityNet[dot]org. Please do not contact any of the Homeless Services Outreach Numbers listed on our website, as those phone lines need to remain open exclusively for people who are experiencing homelessness and need support. Thank you!