• Supervise, develop, train and support department staff. Provide development, coaching and performance feedback including preparation and delivery of formal performance appraisals. Provide manager with compensation recommendations as appropriate.
• Collaborate with HR Systems, Finance, Technology & Innovation, and outside vendors for all workflow processes, system changes, issue resolution and new initiatives.
• Oversee all functions of the HR Operations team including but not limited to: New hires, colleague data changes, internal transfers, inter-company transfers, terminations, personnel files, subpoenas for records, contractor onboarding and various company level data.
• Create and maintain a best in class shared services call center for all HR functions. Ensure staff is trained and able to accurately answer common questions that come in.
• Perform regular audits of HR system to ensure the integrity of company and colleague level data.
• Ensure that all internal audit, SOX and FDICIA controls are performed and validated. Actively participate in the annual audit review.
• Recommend and implement change to enhance efficiency of department via automation, new technology, workflow changes.
• Perform and support other department/division duties and special projects as needed. May lead specific projects or initiatives.
• Respond to inquiries from colleagues to resolve problems and to ensure internal client satisfaction in a timely manner.

Must-Have*

• Minimum of 3 years of supervisory experience with a staff of more than two required.
• Minimum 4 years of experience working in a corporation or banking institution with 4,000 employees required.
• Minimum 5 years of experience working with HR applications.
• Minimum 3 years of experience supervising a call center.

Skills and Knowledge

• Thorough understanding of HR department functions and requirements.
• Proficient in MS Excel.
• Knowledge of UKG preferred.
• Ability to research processes and systems with high attention to detail and accuracy.
• Excellent written and verbal communication skills.
• Efficiently perform several tasks concurrently, handle sensitive data with integrity, confidentiality, and the utmost discretion.
• Comprehensive knowledge of applicable federal, state and local regulations and guidelines in a multi-state environment.
• Ability to interact effectively with all levels of management.
• Knowledge of internal, SOX and FDICIA audit processes and controls.

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