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EQUAL OPPORTUNITY EMPLOYER
Job Title: Customer Service Representative
Location: Verona, VA
Job Type: Non-Exempt, Part-time
Job Grade: 3/4
% of Travel Required: 0-10%
SUMMARY DESCRIPTION: Provides excellent customer service while performing efficient and accurate banking transactions in accordance with bank policies and procedures. Assists customers with routine service requests. Identifies and acts on referral opportunities for new products by recognizing customer needs.
POSITION REQUIREMENTS:
• High school diploma or equivalent
• 1-2 years of retail/customer service experience, with sales experience preferred
• Displays professional dress and demeanor
• Personal computer proficiency
• Cash handling experience preferred
• Typically the employee may sit to perform work; however, there may be some standing, walking, bending and lifting 5–10 lbs
• Work is generally performed indoors in environmentally-controlled conditions
ESSENTIAL FUNCTIONS:
• Accurately processes routine bank transactions including but not limited to check cashing, deposits, withdrawals, account transfers and loan payments
• Consistently executes customer service standards to provide excellent customer service, resolve problems, and identify customers’ financial needs
• Maintains and balances a working cash supply
• Displays a positive and professional attitude at all times
• Maintains current knowledge of bank products and services
• Works closely with manager and branch team to generate new business
• Seeks opportunities to refer to other lines of business to include mortgage, cash management, commercial and trust
• Actively participates in branch campaigns and incentives
• Completes all training within predetermined time limits
• Adheres to all bank regulatory, audit, and compliance policies and procedures
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job
CRITICAL SKILLS/EXPERTISE:
• Excellent customer service and sales skills
• Excellent oral communication and listening skills
Part Time
$29k-37k (estimate)
12/21/2023
05/08/2024
The job skills required for Customer Service Representative include Customer Service, Products and Services, Listening, Cash Handling, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.