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Guest Services Representative (On-call)
Join the transformative team at City of Hope, where we're changing lives and making a real difference in the fight against cancer, diabetes, and other life-threatening illnesses.
City of Hope's growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and treatment facilities in Atlanta, Chicago and Phoenix.
our dedicated and compassionate employees are driven by a common mission : To deliver the cures of tomorrow to the people who need them today.
The successful candidate
Hours : 8 - 24 hrs per week on-call (no set schedule)*
coverage mostly needed on 2nd shift and any shift on the weekends. Flexibility with schedule is required
The Guest Services Representative consistently demonstrates high standards of patient care when at the Guest Quarters or Hospital Concierge Desk.
He or she exhibits a warm, professional and genuine welcome to our guests and aims to ensure all questions and / or concerns are tended to with the highest level of customer service.
Representative works closely with, but not limited to, the Travel and Accommodations, Transportation, Security, Registration and Financial Counselors departments.
Requirements
High School or equivalent required, some college strongly preferred with major in Hospitality or Hotel Services
Employment : Minimum 3 years' experience in a fast-paced customer service environment (healthcare or hotel preferred)
Strong written and verbal communication skills
Organized with ability to multitask and ability to work in a fast-paced environment are necessary to succeed in this role
Familiarity with local activities and surrounding points of interest
Professional demeanor and the ability to interact with various people
Self-starter with exemplary attendance record
Possess the ability to assist individuals who may be unable to assist themselves (wheelchairs, oxygen tanks, luggage etc.)
Must be familiar with Microsoft Office and basic office equipment; basic typing / keyboard skills
Positive, outgoing personality and very strong communication skills
Adaptable to an ever-changing environment
Detail oriented
Excellent problem solver
City of Hope is an equal opportunity employer. To learn more about our commitment to diversity, equity, and inclusion, please click here.
To learn more about our comprehensive benefits, click here : Benefits Information
Last updated : 2024-05-15
Full Time
$29k-38k (estimate)
05/16/2024
05/24/2024
cityofhope.org
Duarte, CA
3,000 - 7,500
The job skills required for Guest service representative include Customer Service, Guest Service, Microsoft Office, Communication Skills, Flexibility, Verbal Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Guest service representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Guest service representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Guest service representative positions, which can be used as a reference in future career path planning. As a Guest service representative, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Guest service representative. You can explore the career advancement for a Guest service representative below and select your interested title to get hiring information.
If you are interested in becoming a Guest Service Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Guest Service Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Guest Service Representative job description and responsibilities
They organize and maintain the cleanliness of the front desk area at all times and lead guests to the appropriate department.
01/14/2022: Daytona Beach, FL
A guest service representative generally needs to have excellent communication skills.
01/24/2022: Newark, NJ
They work towards guests’ satisfaction by fulfilling their needs during their trip.
02/19/2022: Springfield, OH
Operates telephone switchboard professionally and efficiently, receives and transfers calls, takes guest messages thoroughly and accurately, and notifies guests of messages.
12/09/2021: Long Beach, CA
Guest Service Representatives are required to perform all the hospitality services to ensure good customer satisfaction.
02/22/2022: Lawrence, MA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Guest Service Representative jobs
Celebrate Success and Learn to Deal With Failures.
02/09/2022: Orlando, FL
Learn the basics, then move on to bigger things.
12/21/2021: Sioux City, IA
Developed excellent customer service and sales experience; developed extensive knowledge of database entry; developed professional communication skills.
03/03/2022: New Suffolk, NY
For the job role of a Guest Service Representative, have to be good at organizational skills to provide good customer service to the guests.
02/22/2022: Florence, AL
Guest Service Representatives have to be good at organizing things and maintaining other duties around the premises.
02/09/2022: Manchester, NH
Step 3: View the best colleges and universities for Guest Service Representative.