Committed to providing life insurance solutions since 1969 in the United States and globally since 1975, Citizens, Inc. is a publicly traded company (NYSE: CIA) that has maintained a listing on the New York Stock Exchange since 2002. Operating through our insurance subsidiaries, we strategically offer traditional insurance products in niche markets to capitalize on competitive advantages. With a dedicated team of employees located in Austin, Louisiana and a global network of agents, our reach extends to Latin America, Central America, and Asia.

THE OPPORTUNITY

Title: Operations Specialist I

Job Type: Full-time Non-exempt

Reports to: Emilia Cardenas

Location: Austin, TX (Corporate Headquarters located in the Domain)

At Citizens, Inc., we've curated an exceptional work environment that goes beyond the ordinary. Our open-plan workspace offers panoramic views of the Domain with multiple conference rooms readily available. Start your day with complimentary coffee in our large break area, enjoy walks on the scenic trails nearby, or hit our onsite gym. Our Lunch Drop service provides the luxury of delivering delicious meals directly to our suite for a stress-free lunch break. For financial needs, the onsite bank is at your service. Furthermore, enjoy the convenience of free covered parking in our garage, featuring charging stations for electric vehicles. Participate in our various monthly employee events designed to enhance our cultural engagement. At Citizens Inc., we prioritize strong employee involvement to foster a dynamic workplace culture. Elevate your career with us, where your workplace is more than just an office; it's a destination for growth, innovation, and a flourishing community.

Summary: Citizens is looking for a Bilingual Operations Compliance Specialist I to join the Team and provide customer service to policy owners and independent consultants across multiple lines of insurance (life, health, accident, and annuity) and multiple companies operating within the Citizens, Inc. group of companies. Work is performed at the corporate headquarters in Austin, TX located in the Domain. The Bilingual Operations Compliance Specialist reports directly to the Operations Compliance Supervisor. 

WHAT YOU WILL GET TO DO

1. Communication and Correspondence:

• Provides clerical assistance and communicates with Independent Consultants (IC) by telephone, mail, fax, and e-mail.

2. Processing and Handling Requests: 

• Processes various requests from policy owners, associates, and other departments.

3. Problem Solving and Research: 

• Researches and responds to IC questions and problems related to Third party payments.

4. Documentation and Record-Keeping:

• Performs accurate documentation of case work.

5. Quality Assurance:

• Audit assigned cases.

6. Training and Development: 

• Cross train with other areas of the department.

7. Time Management and Prioritization: 

• Prioritizes work and manages multiple tasks and assignments.

8. Additional Responsibilities: 

• Performs other related duties/projects as required and assigned.

WHAT YOU NEED TO SUCCEED

• A high school diploma, GED, or associate degree.
• Proficient in the Spanish language, native speakers preferred.
• Proficient in Microsoft Word, Excel, and Outlook.
• At least one year of clerical experience.
• Bilingual (English /Spanish)

Preferred Qualifications:

• Customer Service experience.
• Insurance Industry experience.

BENEFITS (the fun stuff)

As an employee of Citizens, we promise you the opportunity to make a meaningful difference in the lives of our customers, communities, and one another. We believe in fostering a culture of camaraderie, where your ideas are valued, and collaborative efforts drive innovation. Our commitment to rewarding work extends beyond professional growth to recognize your individual contributions and achievements.

We take a complete approach to our employees' well-being. Our benefits package includes medical, dental, vision, short-term and long-term disability, AD&D, group term life insurance, and a matching 401k to secure your financial future. Our benefits plan allows for Virtual Visits and access to our Employee Assistance Program, showcasing our commitment to your health and work-life balance. Enjoy the added perks of generous Paid Time Off and holidays, ensuring you have the time to recharge and savor life outside of work. Join us and embrace a workplace that values not only your professional growth but also your personal fulfillment.

At Citizens, our employees and customers are at the heart of everything we do. Our success as a company begins with our team of employees and departments to service our customers. That's why we strive to create an environment where employees are equipped and challenged to reach their full potential.

Citizens is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, gender identity, national origin, age, disability, or veteran status. We are committed to fostering a diverse and inclusive workplace where every individual is valued, and all qualified applicants are encouraged to apply.