The Teller decreases the volume of operations at the window to improve the flow of the branch and consequently the customer experience. The Teller promotes alternative channels that Citi offers to clients.
Responsibilities:

• Advises the Digital Branch clients, by using the digital tools within the branch.
• Solve clients’ questions/concerns and direct them to the best channel they have to achieve the solution.
• Provides an easy communication channel and interaction with clients
• Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 1 year of relevant experience with knowledge of sales strategies and financial products
• Experience and knowledge in banking, financial and credit services
• Excellent management of digital and technological media, applications and systems such as iOS and Android.
• Handling tools (smart / smart phones) and Citi systems for internal staff

Education:

• High School diploma or equivalent,

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Primary Location Full Time Salary Range:

Salary shown is for full-time positions and will be prorated for part-time hires based on number of hours worked. 

The hourly rate corresponding to the annual range is:

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Anticipated Posting Close Date:

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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