Function

Perform administrative duties as support to Collection Department

Duties and Responsibilities

• Perform duties related to the Repossession Process
  • Run KBB on repossessed vehicles
  • Load Certified Mail slips and repossession documents to CollectAnywhere
  • Process sold paperwork
    • Prepare deficiency/surplus letters for sold autos
    • Add all sale documents to Collect Anywhere
  • Post sold checks
  • File and follow up on Gap/Warranty claims
  • Assist with ordering titles when necessary
• Perform duties related to account maintenance
  • Transfer residual funds to charged off loans
  • Code Total Loss accounts on Collection Anywhere as reported by Lending, closing repossessions that are active
• Prepare and send Daily Delinquency Report
• Update Collection Department Summary Report (CDR)
• Respond to Credit Report Disputes through the E-Oscar system or appropriate method
• Process department invoices
• Perform additional Administrative/Collection tasks
  • Process agency payments for loans and shares assigned for collections
  • Run workflows to update agency status on closed/returned accounts
  • Handle invoice disputes or accounting discrepancies through research and follow up
  • Reconcile GL discrepancies working with Accounting to find errors or missing payments
  • Handle special reports/projects as assigned
  • Prepare Management Reports as assigned
• Send Certified and UPS mail
• Perform the following bankruptcy tasks as a backup to the Department Bankruptcy Specialist
  • Post all trustee payments and keep a running tab of claim balances
  • Notify all relevant departments when Bankruptcy notifications are received; perform all risk mitigation tasks (ie. removal of credit lines) on affected accounts.
  • Learn to navigate PACER to research bankruptcy filings/documents/statuses
  • Update Chapter 13 and Chapter 7 bankrupt accounts upon Notice of Filing in Episys, Collection Anywhere and Excel Spreadsheets
  • Close out accounts with collection agencies upon bankruptcy filing
  • Close out repossessions with repo agents upon bankruptcy filing
• Perform other duties as may be assigned by Department Management

Qualifications and Education Requirements

• Minimum 1 year similar job experience
• Credit Union/Banking Experience preferred
• Legal Administrative Experience preferred
• Microsoft Office
• Episys, Teller Training preferred
• High School Graduate, Associates Degree preferred

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)