Field Technician

BUSINESS UNIT: ConstructEDGE

FUNCTION: Professional Services

REPORTS TO: Project Manager

CLASSIFICATION: Exempt

LOCATION: Cedar Rapids, IA - this role will be 50% domestic travel

EDUCATION: Bachelor’s Degree or Years of Experience

EXPERIENCE: 3 years’ experience in Field Service

Who We Are Looking For

ConstructEDGE, a CCR company provides connectivity and other IT solutions to any construction location, no matter how remote or complex. We are searching for a highly motivated, dedicated, and experienced team member who understands the importance of business relationships to deliver our vision. Who has the ability to adjust quickly to changing conditions, relishes tackling challenges in a fast paced environment and delivers results with confidence, collaboration and determination.

Our ideal candidate thrives in an innovative and agile environment, is a go-getter who works collaboratively and partners across matrixed teams to plan, implement and support our technology by developing strong relationships. This role will be responsible for all outdoor and remote installations of equipment on client sites, decommissions as well as escalation support. Installation will include network equipment and supporting hardware such as low voltage & data cabling, Microwave radios, solar power kits and audio-visual equipment.

What You’ll Accomplish and Experience

• Provide outdoor & indoor installations throughout the U.S
• Install and test network equipment (wireless access points, routers, switches, firewalls and security appliances)
• Support equipment such as roof mounts, solar panels and outdoor rated enclosures
• Ability to work with Low Voltage, Data Cabling, and have a base level of electrical understanding (grounding, safety)
• Install, test and troubleshoot audio-visual and network infrastructure
• Provide support for escalated client incident requests via remote support and/or on site
• Create and maintain end user documentation, knowledge base, and recurring communications to client stakeholders by working within project management systems and documentation software
• Collaborates with clients Information Technology department, field operations teams and third-party vendors as needed
• Follow industry standard for OSHA regulations and safety requirements per client’s request
• Ability to pivot during a project and adapt to change in a fast-paced environment
• Act as a liaison for internal and external clients regarding project progress or updates

Desirable Previous Experience

• Strong understanding of wireless access points, routers, switches, firewalls and security appliances
• Demonstrated understanding of electrical knowledge (i.e. grounding, safety)
• Understanding of Low Voltage and Data Cabling
• Demonstrated ability with audio-visual installations and testing

• Experience supporting network infrastructure and troubleshooting (Firewalls, DHCP, DNS, NTP, LDAP, SSL, VPN, etc)
• Strong operational experience with DNS, TCP/IP including IP Addressing and sub-netting, network connectivity, LAN and WAN architectures, etc

• Strong understanding of supporting equipment such as roof mounts, solar panels and outdoor rated enclosures
• OSHA Certification or experience preferred
• Ability to pivot quickly and work in a fast-paced environment
• Excellent communication skills with a client support focus
• Ability to travel offsite to client locations approximately 50% of the time

Why CCR

CCR is a privately held corporation that was founded in 1986 that provides technology services to large and small businesses nation-wide from our location in Cedar Rapids, IA. Our achievements include:

• Top quartile revenue growth for each of the last 5 years as per the worldwide Service Leadership Index® precision benchmark.
• Nationally recognized as “Great Place to Work” – 7 years in a row
• 10-years consecutively listed on Inc. 5000 - Fastest Growing Privately Owned Companies in America
• 7-year consecutive top 100 listing on MSPMentor 501 internationally
• Nationally awarded Platinum HIRE Vets Medallion (2021 and 2020)
• Finalist or Winner from Technology Association of Iowa for the following:
  • IT Service Provider of the Year (2021, 2020, 2019, 2018, 2017, 2016, 2014, 2013)
  • Top Growth Company of the Year (2017)
  • Best User of Technology (2015)
  • Technology company of the year (2015, 2014, 2013)

Learn more about CCR and our values: https://ccr.net/about-us/

CCR offers a unique work-life balance and environment. Our competitive benefits package includes free daily lunch for employees, gym membership reimbursement, health, dental, and vision insurance, paid time off and paid holidays, a 401k program, quarterly profit sharing, short & long term disability and life insurance and lots of development opportunities to help you grow your professional career.

Learn about our culture: http://reviews.greatplacetowork.com/circle-computer-resources-inc.