Organizational Overview:

The Cincinnati Center City Development Corporation (3CDC) is a 501(c)(3), tax-exempt, private, non-profit corporation. The organization’s mission and strategic focus is to strengthen the core assets of downtown by revitalizing and connecting the Central Business District and Over-the-Rhine (OTR). 3CDC works in close collaboration with the Cincinnati corporate community and City of Cincinnati to carry out its mission. With an annual operating budget of $20 million, the organization has a team of approximately 170 full-time staff and 180 part-time staff engaged in real estate development, real estate management, civic space management and programming and business district management.

• Real Estate Development - To date, 3CDC has played a direct role in nearly $1.7 billion in development projects in downtown Cincinnati and the adjacent neighborhood of Over-the-Rhine. In completing over 100 development projects, 3CDC has reimagined key civic spaces, added market-rate and affordable housing to the urban core and created density through mixed-use residential and office projects that support local small businesses. 
• Real Estate Management - 3CDC leases and manages over 660,000 square feet of commercial space and over 5,100 parking spaces with annual operating revenues exceeding $32 million.
• Civic Space Management and Programming - 3CDC manages and programs six civic spaces – Fountain Square, Washington Park, Ziegler Park, Memorial Hall, Court Street Plaza and Imagination Alley. 3CDC hosts nearly 1,600 free family-friendly events each year at these spaces.
• Business District Management – The organization manages two special improvement districts – the Downtown Cincinnati Improvement District and Over-the-Rhine South Special Improvement District – providing clean and safe services, homeless outreach, beatification efforts and marketing support to both districts.

Job Summary:

3CDC Currently Owns 9 Parking Facilities and 7 Surface Lots within the Downtown Cincinnati area. All facilities operate on a 24/7, 365 days a year basis with monthly and transient parkers. The 3rd Shift Facilities Management Officer (aka Garage Manager), supported by the Senior Facilities Managers, 1^st and 2nd shift Management Officers, Events manager, Maintenance team, and facility staff will be responsible for business development, budget attainment, customer satisfaction, staff development and facility maintenance at all garages and lots in Cincinnati Business District Portfolio that consist of 4 garages: Court & Walnut, Washington Park, Mercer Commons, and Zeigler Park and 5 parking lots: The YMCA, 12^th & Vine, 1400 Vine, Liberty & Race, and Liberty & Elm. Shift Facilities Management Officer will be responsible for direct supervision of all listed locations and assigned staff to ensure clean, safe and well-maintained facilities.

Tasks will include but, are not limited to providing direct customer service to our patrons by providing clean and safe facilities, overseeing the development and training of regional operating staff, revenue control and documentation, and maintenance. 

Tasks:

The 3rd Shift Facilities Management Officer’s responsibilities include, but are not limited to

• Ensuring that increased revenue, managed expenses, and customer satisfaction is maximized by maintaining the highest level of service thresholds and initiatives that are aligned with the expectations of our various clients.
• Responsible for payroll processing; ensuring sign off on hours in timely manner; collaborate with the payroll department to ensure pay data is completed properly; work with Human Resources Business Partner to ensure proper wage and hour compliance.
• Provide recommendations regarding various pricing and volume strategies to maximize revenue
• Responsible for financial management of assigned locations ensuring adherence to budget and revenue enhancements.
• Ensure the continuation of an ongoing mutually beneficial relationship with clients through regular contact and communication.
• Ensure appearance and safety standards are strictly adhered to.
• Assist with the monitoring, review, and analysis of the market rate structures.
• Maintain and develop each subordinate’s effectiveness by ensuring that operational procedures, uniform standards, training outlines, and development plans are adhered to while providing mentorship where necessary and take appropriate remedial action when subordinate’s performance is unacceptable.
• Monitor and review all damage claims. Recommend and implement plans to improve safety of operations to prevent the occurrence of similar future claims.
• Conduct regularly scheduled inspections of facilities within the portfolio taking note of any deficiencies or safety concerns and facilitating their resolution through the appropriate channels.
• Generate and communicate weekly schedules to portfolio subordinates and remain proactive in filling any scheduling voids, reacting appropriately in the event of absences, and identifying key instances where additional staffing may be required
• Resolve client requests and concerns efficiently
• Communicate continually with peers and supervisors to provide a seamless flow of information between locations and shifts.
• Perform subordinate duties in the absence of staff or, in the event of increased demand.
• Assist in troubleshooting and repair of pay machines and entry/exit gates
• Direct Parking Operations in the portfolio during high demand events and business hours
• Ensuring that increased revenue, managed expenses, and customer satisfaction is maximized by maintaining the highest level of service thresholds and initiatives that are aligned with the expectations of our various clients.

Qualifications:

Physical and Mental Demands:

• Ability to perform manual labor
• Spending time outdoors, often standing up, for long periods of time
• Work hours will include nights and weekends as needed
• Frequently required to sit at a desk/workstation for long periods of time.
• Ability to work at a computer terminal for an extended period.
• Ability to lift at least 50 lbs
• Digital dexterity and hand/eye coordination in operation of office equipment.
• Able to speak and hear employees on the phone or in person.
• Body motor skills sufficient to enable employee to move around the office environment.
• Additional mental requirements: compare, decide direct, problem solve, analyze, instruct, and interpret.
• The ability to work well under stress.

Disclaimer: 

This job description does not constitute a written or implied contract of employment. It is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, efforts, or work conditions associated with the job. Furthermore, the employer reserves the right to revise or change the job duties and responsibilities as the need arises.