Position Overview:

This person will play a pivotal role in expanding our CRM by enabling data-driven insights to enhance the guest experience. Day to day, this role will interface with our internal customers to build solutions, report critical needs and feature requests to the development team, assist in training end users, and manage the userbase. Duties will also include building reports, as needed, and administering database content to assure data hygiene. Secondary aspects of this role include assisting in light development of the UI and working closely with the backend development team to deliver a feature rich application for the company.

Responsibilities:

As a Salesforce CRM Administrator, your responsibilities will include:

• Learn and deeply understand our organization’s business processes and workflows.
• Design and develop scalable, high-quality solutions that meet the diverse needs of our stakeholders.
• Ensure that process workflows, solution architecture, design, and code are well-documented for future reference.
• Collaborate closely with various departments, including Sales, Marketing, and Business teams, to align solutions with business objectives.
• Work within established procedures and tools to develop, test, code review, implement, and maintain application software.
• Help build the skills of other teammates through peer mentorship and knowledge sharing.
• Lead discovery meetings and requirements sessions to identify business needs.
• Facilitate solution design and architecture sessions with Subject Matter Experts (SMEs).
• Manage the delivery of projects from design to deployment, ensuring timely completion.

Minimum Qualifications:

• BS in Computer Engineering, Computer Science, or related fields.
• Excellent written and oral communication skills.
• Strong analytical and problem-solving abilities.
• Exceptional time management and organizational skills.
• Ability to work independently and as part of a team.
• Capable of handling concurrent assignments with multiple clients.
• 5 years of experience in Salesforce CRM Administration, Lightening Experience.
• 1 year of experience in software development with Java or C#.
• 1 year of database development and strong SQL experience.
• Current Salesforce Administration Certificate.

Preferred Qualifications:

• Current Marketing Cloud Developer Certificate.
• Experience with Ticketmaster’s Archtics.
• Strong customer-focused mindset.
• Experience with marketing automation platforms/tools.
• Proactive initiator and highly detail oriented.
• Ability to develop reliable and scalable structures with loosely defined requirements and high degrees of freedom.
• Knowledge of ticketing and marketing principles.
• Experience with JavaScript platforms, NodeJS, and Angular preferred.
• Experience with Agile project management and product release lifecycle.