145 Customer Experience Representative Jobs in Austin, TX
Chive Media Group is Hiring a Customer Experience Representative Near Austin, TX
**Position:** Customer Experience Representative **Location:** Austin, TX
**Job Id:** 195 **# of Openings:** 1 **CUSTOMER EXPERIENCE REPRESENTATIVE
(Austin, TX)**
The Chivery team is growing and seeking a Customer Experience Representative for our E-commerce business! Our Customer Experience Representatives are passionate and self-motivated individuals who strive to ensure that our customers are treated like the most important people in the world! We want someone who will go the extra mile in all things with a can-do attitude.
You will be responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members within the customer service department.
**This position is based at our Headquarters in Austin, Tx -- Not Remote
**JOB DESCRIPTION:**
* Outgoing personality who enjoys working in an open, team-driven environment
* Experience with multiple CS channels including email and live chat
* Ability to communicate with difficult customers with tact, empathy, and politeness
* Willingness to take on projects that go beyond the call of duty
* Strong written and verbal communication skills
* Ability to work well under pressure and have a go with the flow attitude
* Experience with Zendesk, Shopify, and/or NetSuite is a plus!
**REQUIREMENTS:**
* 2 years of customer service experience, preferably in an E-commerce / Media setting
* Be a customer advocate (internal and external) by assisting with operational improvements that to improve the shopping experience
* Manage multiple software applications and technology platforms to provide front line support to customers as well as support offline projects
* Processes customer orders/changes/returns according to established department policies and procedures
**COMPENSATION & BENEFITS:**
* Open vacation policy
* 401(k) with a company match plan (after 6 months with the company)
* Competitive medical/dental/vision insurance
* Lunch provided in house 4 days a week
* Our HQ sits at the waters edge in beautiful downtown Austin, with hike and bike trails at our back door
Apply for this Position
Job Summary
Full Time
$36k-46k (estimate)
05/05/2024
05/20/2024
chivemediagroup.com
AUSTIN, TX
50 - 100
2008
LEO RESIG
$10M - $50M
Business Services
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The following is the career advancement route for Customer Experience Representative positions, which can be used as a reference in future career path planning. As a Customer Experience Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Experience Representative. You can explore the career advancement for a Customer Experience Representative below and select your interested title to get hiring information.
If you are interested in becoming a Customer Experience Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Experience Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Experience Representative job description and responsibilities
Collaborated with various team members across departments to problem solve and exceed customer expectations.
02/09/2022: Asheville, NC
Customer experience representative also have access to responses for the most commonly asked questions and to specific guidelines for dealing with requests or complaints.
03/04/2022: Augusta, GA
Customer experience representative document their exchanges with clients, often using customer relationship management software.
02/20/2022: Atlantic City, NJ
They generally need to know how to create and update tickets and how to search for customer records.
12/25/2021: New Bedford, MA
Customer service representative listen to or read about customer problems and suggest solutions.
02/09/2022: Allentown, PA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Experience Representative jobs
Customer service representatives must have distinct personalities.
02/05/2022: Norwich, CT
Most customer service representative jobs require candidates to complete on-the-job training.
02/13/2022: Burlington, VT
Customer service representative should have sound knowledge of the product/service which will help them suggest a solution to the customer right away.
02/15/2022: Appleton, WI
The person needs to know when to ask for referrals or reviews from customers.
01/29/2022: Winston Salem, NC
Customer experience representative must be patient and polite, especially when dealing with difficult or angry customers.
12/27/2021: Baltimore, MD
Step 3: View the best colleges and universities for Customer Experience Representative.
