Job Summary:

Learn, contribute, and Make a Difference!
If you're seeking an opportunity to grow with our veterinary practice and be part of something meaningful for animals and their owners, we'd love to have a conversation with you!

Who we are:

• We are a dynamic veterinary practice driven by our caring and supportive team members who consistently go above and beyond to deliver exceptional animal care and service to our clients. We are on the lookout for more outstanding team members who can contribute to our vision of excellence.

What You'll Do:

• As part of our team, you'll engage in a range of responsibilities, from providing care for our clients and their pets, to sharing your ideas on improving how we deliver our best care and service.
• You'll play a key role in helping us evolve and develop as a team of compassionate veterinary professionals dedicated to surpassing client expectations, providing top-notch care for our patients, and fostering an environment where teamwork, support, and learning thrive.
• We aspire to be different. We aim to seize the opportunities within each workday, not merely to endure it. We strive to feel proud not only of what we achieve but also of how we achieve it. Our goal is to create a workplace where people are excited to come to work and proud to be part of our team. You'll play an integral part in continuing this journey with us.

If you're passionate about making a positive impact and want to contribute to a team that values growth, support, and enjoyment in the workplace, we invite you to join us on our mission to provide exceptional care and service to our clients and their beloved pets.

Duties:

• Answering phones to schedule appointments and manage client inquiries
• Using a web-based practice management system to schedule appointments and surgeries, communicate with staff, and manage client requests
• Greeting clients & pets with a smile and welcome voice as they enter our reception area, and checking them in for appointments and drop-off procedures
• Effectively communicating between all members of staff; functioning as a liaison between clients and medical staff, in a fast-paced environment
• Checking clients out after services are rendered; reviewing invoices before collecting payment
• Demonstrating empathy and compassion for difficult and stressful situations that clients find themselves in, with their animal companions
• Effectively managing payment methods with cash, check and credit card systems
• Auditing medical records for completion and accuracy
• Learning, understanding and utilizing basic veterinary medical terminology in the written record and verbal communications
• Reviewing instructions with clients when asked, or when they have questions

Skills

• Excellent communication skills, both verbal and written
• Strong problem-solving abilities and attention to detail
• Ability to multitask and prioritize tasks effectively
• Proficient in using computer systems and software applications
• Previous experience in a customer service role is preferred

Pay and Benefits

• $18.00 and up, based on experience and ability
• Quarterly profit-sharing bonus program
• Health, dental, vision, accident & life insurance
• Paid time off (PTO) accrual
• Sick pay accrual
• 401(k) savings plan
• Continuing Education paid (strongly encouraged for whole team)
• Generous personal pet care benefit
• Uniform allowance
• Team-building & staff appreciation gatherings
• Co-creation of a healthy work environment in a fast-paced, progressive hospital

Requirements:
- High school diploma or equivalent
- Previous experience in a customer service role is preferred but not required
- Must be able to work flexible hours, including rotating Saturdays

If you are a friendly, outgoing individual who enjoys helping others, we would love to hear from you. Apply today to join our team as a Veterinary Customer Service Representative!

Job Type: Full-time

Pay: $18.00 - $23.00 per hour

Expected hours: 35 – 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Continuing education credits
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid parental leave
• Paid time off
• Retirement plan
• Uniform allowance
• Vision insurance

Schedule:

• 10 hour shift
• Rotating weekends

Work setting:

• Clinic
• In-person

Experience:

• Veterinary experience: 1 year (Preferred)

Work Location: In person