Under the direct supervision of the Executive Director, Ambulatory Services, the Senior Project Manager is responsible for assisting with project planning, the coordination of all aspects of project implementation, ensuring timely completion within budgetary constraints, all in keeping with the values of Children's National Hospital. All aspects of project development fall under the purview of the Senior Project Manager; including identifying project resources, appropriate personnel, preparation of budgets, developing measures of success, identifying risk, monitoring progress, and reporting to key stakeholders regarding project status. The Senior Project Manager is capable of overseeing multiple, asynchronous projects of wide complexity and scope, and assists with the delegation to and coordination of subordinate leaders on each project. The Senior PM uses an array of data systems and reporting tools to identify project goals, progress and successful completion, and is able to build and display understandable visual representations of the data to convey this information to key stakeholders across the enterprise.

• Create, design, and review detailed current state workflow processes, and implement alternative solutions as appropriate.

• Understand project product's benefits and limitations.

• Leverage technology to improve processes as appropriate.

• Facilitate change with end stakeholders.

• Set and clearly communicate team goals and priorities in alignment with departmental goals and budgets

• Develop the budget and assign resources to meet the team goals

• Provide the resources and guidance required for employees to perform effectively

• Develop procedures to ensure high safety and quality, and course-correct as needed

• Identify customers' needs and ensure service excellence in meeting those needs

• Be the link between the department and the team in defining the strategies to meet team goals

• Provide prompt and clear feedback to staff and support their performance

• Ensure team adherence to organizational regulations

• Manage the working environment to promote productivity and motivation

• Represent the team in clearing obstacles to high performance

• Hire staff and develop their capabilities

• Monitor and promote strong employee engagement

• Encourage and share new ways of making the right work easier to do

• Recognize and share incremental improvements in operations

• Promote the success of organizational and department initiatives by clearly aligning programs to the mission